Hi Folks new to thread so please excuse my lack of forum norms. I have 2 iPhone 4s's, neither will connect to our NE, all other verizon products connect to the NE without issue. Tech support from Verizon has been working on this for days with no success. Only the 2 phones on the account do not connect, any other customer can connect at full bars. The NE according to Verizon works fine and is showing so, they cannot explain why all attempts to have the 4s phones connect and pair to the NE will not work. We're stumped, any experience with this out there? Thanks



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The sad part is I returned two previous Network Extenders that wouldn't connect because neither I nor Verizon Support remembered to mention this. I now have recoreded that step so I won't forget it again. Thank you!!
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