Haven't logged into this thread in some time. I've worked in the company over 4 years. They moved from an independent contractor position to employees. I read some of these other agents have problems with the stores. That's unfortunate. If it really is as bad as you say, how many times have you contacted the Regional Directors of the store? What have you told your VZWAM, or VZWDM? What is the feedback you are getting?
Here is the truth: CSOKI does the best that it can to train reps to be ethical, responsible, and disciplined. Not everyone will fall into that. Eventually those people move on - sometimes by force. CSOKI isn't going anywhere. It won't close all of it's 450+ stores because a few reps give your store some customer service issues. It's fair to assume customers that are in your stores come into CSOKI stores from time to time. I know because many people do. In fact, I've heard as many stories about other agents as i'm sure you have about CSOKI.
Everyone can say that about corporate reps or corporate stores jointly. In Florida it's a huge problem that corporate stores churn agents' sales and the AM's usually don't give a ****. In other parts of the country, it's met with big consequences. My point is having that many stores spread out into 17 different states, you will get some bad stories but 99% are good natured, sell with integrity, and care about customers. One day, I will be a regional director with them and open my own group of stores in a city somewhere. I can tell you my goal is to hire and train the right people in the right way. Individually it's up to them to be ethical and sell the right way. If not they're gone.