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Thread: Pay as you go - now charges for incoming LD within your local calling area!

  1. #1
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    Angry Pay as you go-charges for incoming LD within your local calling area (billing error)!

    Noticed my balance was going down without explanation. Then found this:

    Code:
    11/09/2010 16:21 	$0.79 		Call received outside your local area 	LD Call 	
    11/09/2010 01:55 	$0.00 	A225 	Outgoing Call 	Local Call 	
    11/08/2010 03:47 	$0.00 	A225 	Outgoing Call 	Local Call 	
    11/07/2010 01:01 	$0.00 	A225 	Outgoing Call 	Local Call 	
    11/06/2010 00:01 	$0.00 	A225 	Outgoing Call 	Local Call 	
    11/06/2010 00:00 	$0.00 	A225 	Outgoing Call 	Local Call 	
    11/05/2010 23:49 	$0.41 		Call received outside your local area 	LD Call
    I have a Toronto number and these calls were received while in Toronto!
    Last edited by Zombie999; 11-10-2010 at 04:05 PM.

  2. #2
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    Wait, so the calls you picked up were non-toronto?

  3. #3
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    define outside toronto.

    "CRACKBERRY" Webster's 2006 word of the year
    Feedback:
    http://www.howardforums.com/showthread.php?t=391655

  4. #4
    DH is offline I've got more phones than fingers
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    Unless you can provide proof those two calls were received in Toronto, you really should change the post title.

    Have you even called in to ask for any clarification? Do you know 100% who they were from / where received?

  5. #5
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    According to the prepaid FAQ's (see link) there is no incoming LD charges anywhere in Canada. Also no LD to call local numbers anywhere in the country. The only time you pay LD is if you dial out to a LD number.

    I believe this is actually better than postpaid.



    https://www.rogers.com/web/Rogers.po...upport_results

    1st Q. in the FAQ

  6. #6
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    Quote Originally Posted by Zombie999 View Post
    Pay as you go - now charges for incoming LD within your local calling area!
    No, it doesn't.

    If you got charged, it's either a billing error or you answered the call while connected to a tower outside of your local calling area for incoming calls. It never matters where someone is calling you from.

  7. #7
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    In you bill, it indicates that you received that call while you are out of your home zone. you got charge for roaming.

  8. #8
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    Quote Originally Posted by erichau View Post
    Wait, so the calls you picked up were non-toronto?
    Yes. One call from Streetsville landline and it would be LD for the caller. It was a wrong number. The other call was placed from my VOIP line that shows US number as caller ID. However that does not matter, as I was within my local calling area.

    Quote Originally Posted by DH View Post
    Unless you can provide proof those two calls were received in Toronto, you really should change the post title.

    Have you even called in to ask for any clarification? Do you know 100% who they were from / where received?
    Sure I can provide proof but why would I? Rogers knows to which tower I was connected. Yes I know 100% about these calls.

    I have just spoken to CS and they verified I was connected to the local tower and credited me for the calls. They had no explanation as to why it happened and she said she has never seen it before. They said that the only reason could be because of the way calls were dialed. She was seeing it as dialed as +1416XXXXXXX. But she agreed that it should not matter. What matters is your location.

    She transferred me to technical support to look into it further. However, the guy at tech support said that they shouldn't transfer me to them. And that it's a billing matter, and that CS should resolve it, and that he cannot access the calls, and that billing should contact them internally, and....

    Quote Originally Posted by computergeek541 View Post
    No, it doesn't.

    If you got charged, it's either a billing error or you answered the call while connected to a tower outside of your local calling area for incoming calls. It never matters where someone is calling you from.
    I guess it is a billing error. I hope I don't have to call every day from now.

    Quote Originally Posted by georgeli View Post
    In you bill, it indicates that you received that call while you are out of your home zone. you got charge for roaming.
    Uh....I posted my "bill". There is no roaming anywhere in Canada. There is only incoming LD outside your local calling area. And sure I wasn't roaming at my home in downtown Toronto with Toronto number.

    I've tested this today while on the phone with CS and it didn't charge for LD. Here is the log:

    Code:
    11/10/2010 16:08 	$0.80 	Credit - Voice
    11/09/2010 06:53 	$0.75 	911 Access - Monthly Fee 
    
    
    11/10/2010 16:16 	$0.00 	A225 	Outgoing Call 	Local Call 	
    11/10/2010 16:09 	$0.00 	A225 	Outgoing Call 	Local Call 	
    11/10/2010 16:09 	$0.00 	A225 	Outgoing Call 	Local Call 	
    11/10/2010 16:08 	$0.39 		Incoming Call 	Local Call 	
    11/10/2010 16:03 	$0.00 	A225 	Outgoing Call 	Local Call 	
    11/10/2010 06:17 	$0.00 	A225 	Outgoing Call 	Local Call 	
    11/10/2010 06:17 	$0.01 	(416) 642-8023 	Outgoing Call 	Local Call 	
    11/10/2010 06:00 	$0.00 	A225 	Outgoing Call 	Local Call 	
    11/10/2010 06:00 	$0.00 	A225 	Outgoing Call 	Local Call 	
    11/09/2010 16:21 	$0.79 		Call received outside your local area 	LD Call 	
    11/09/2010 01:55 	$0.00 	A225 	Outgoing Call 	Local Call 	
    11/08/2010 03:47 	$0.00 	A225 	Outgoing Call 	Local Call 	
    11/07/2010 01:01 	$0.00 	A225 	Outgoing Call 	Local Call 	
    11/06/2010 00:01 	$0.00 	A225 	Outgoing Call 	Local Call 	
    11/06/2010 00:00 	$0.00 	A225 	Outgoing Call 	Local Call 	
    11/05/2010 23:49 	$0.41 		Call received outside your local area 	LD Call

  9. #9
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    Quote Originally Posted by rchl View Post
    According to the prepaid FAQ's (see link) there is no incoming LD charges anywhere in Canada. Also no LD to call local numbers anywhere in the country. The only time you pay LD is if you dial out to a LD number.

    I believe this is actually better than postpaid.



    https://www.rogers.com/web/Rogers.po...upport_results

    1st Q. in the FAQ
    That is funny. This was the case before. They however changed it while back and they sent out text to everyone. It's funny it's still in FAQ wrong.

  10. #10
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    SOB!

    i just got a call from t.o and i am in montreal.

    i just got charged ALSO!

    wtf!?

    billing errors becasu of that stupid change where no more free paygo to paygo.

    yes i have a mtl# an i am in montral and i got charged LD for answering a call from to.

    FU Rogers!

  11. #11
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    This keeps on happening. And it's RANDOM. Sometimes it gets charged and sometimes it does not.

    I called again and they said the problem is my SIM card. They are having problems with certain series of SIM cards. Hmm...I've been using this SIM for like 5 years and suddenly it has a problem.

    Does this make any sense?

  12. #12
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    1) A wonky SIM card, IMO, shouldn't cause such billing oddities.
    2) But wonky SIM cards can cause some pretty odd stuff, based on what I've read here on HoFo over the past year.

    Go for a $0 replacement SIM and then if, as expected, the prob persists raise Cain. (Sometimes Rog's billing gerbils overindulge in their meth and really tweak out badly.)

    (PS: A SIM card is basically a teeny, tiny computer so it can 'die' over time. But like I say, billing errors shouldn't really be caused by an SIM malfunction ... I don't think.)

  13. #13
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    They didn't say that there was anything wrong with MY SIM card. They said that it *could* have something to do with the series of the SIM cards that mine is.

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