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Thread: Voicemail not working?

  1. #1
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    Voicemail not working?

    Hey Guys,

    So my voicemail isn't working. When I try to call into to check it I get a busy single and when someone tries to leave a message it says:

    The person you are trying to call is busy, please try again later.

    Any suggestions?

  2. #2
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    This has been happening a lot. Both my wife and I had it happen less than a week apart. What you have to do is call in to customer service and ask to have your voicemail turned off and then back on (basically they are resetting it. You can't do it yourself, only Boost).

    The first time I did it, the gal said it was done but it still didn't work (accent sounded like India). I called the next day and got a guy who knew his stuff and he had me fixed up in a couple of minutes on both phones. They also gave me a $5 credit for my inconvenience. You will have to re-record your greeting and set up a password for your voicemail again.

  3. #3
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    Actually, the voicemail is already off, that's why it's not working.

    I've had to call in and have voicemail re-enabled on over 40 accounts recently because of this issue.

    Boost has never returned reason why to us but we guess it's due to some upgrades.

    Also, most of the time they will just reset the voicemail, which is like purging it, and that does not re-enable it. You must specifically ask them to re-enable it.

  4. #4
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    I see, well good to know thanks for the info

  5. #5
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    They told me it was due to starting the shrinkage program that disabled voice mail for all that switched to said program.
    What sux is it takes 6 minutes to get through all the prompts to talk to a live cs agent, once there it was less than a 3 minute fix.
    if the women don't find you handsome, they should at least find you handy!

  6. #6
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    I already ruled out Shrinkage as the problem because I had people losing Voicemail before the Shrinkage plan was actually enabled.

    So that's not it.

  7. #7
    Join Date
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    Thanks deathtrip you are the MAN!!!! I called them up and told him the re enable it and he fixed it with no problem. Now only if you can hook up my BIS then you will be the man next to the man next to the man...

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