If this was the case I would have to guess that somebody would have found out way before the transition took place. I mean didn't somebody from Alltel and AT&T have to sign off on this deal? Also, if somebody else owned the towers and equipment did they not know that somebody was coming and doing major work on the equipment? I mean I'm sure the building that the equipment kept is probably locked and behind a fence. Did AT&T just jump the fence and crow bar their way into the building? I did hear that in Dickenson and Buchanan Counties AT&T couldn't take over because Alltel didn't own the towers. But that was found out a couple of months ago and they did not go through the whole transition process. If this is true then I am sure there would be a major press release and mass text/email coming very soon, but I honestly do not see how it could be true. I am sure there was so many things that AT&T had to go through to officially take over the towers.
I called Alltel and was informed that their computers are automatically charging an ETF, in error. The rep informed me that Alltel account reps are going through the system and removing the ETF so that no one will get charged. She reiterated that NO ONE who activates their AT&T phones would get charged an ETF.
Also, about the tower situation. If you look up the tower information with the FCC, you will see that most of the towers are owned by AT&T now. Not just the antenna's at the top, but the entire structure is owned by AT&T. The tower in Coeburn is AT&T and also the tower in Wise is AT&T. The question becomes, what about the tower in Tacoma (between Coeburn and Norton)? It is not registered as AT&T right now.
I seriously don't believe that the FCC would've allowed this merger to happen and for these particular areas to be given to AT&T instead of Verizon if there were problems with tower ownership.
Just an FYI, the EDP's are being charged and then adjusted intentionally. This is the method that was preferred by the "transition services team" (former Alltel employees now employed by verizon). You will also see adjustments for the remaining portion of your Alltel bill cycle that will be charged on your AT&T account.
I called Alltel again today to make sure they had the right area. They told me once again that wise county will not have service with att, then gave me this number 888-948-0440 to att. When I spoke with someone at att, she informed me that all customers that received the phone would have to send them back or they will be charged for the phones. That the customers will not have good coverage in the wise county area, so att is not picking them up.
The reason I included the number was so anyone that wanted to could call and verify it. I asked why att's website listed us having coverage, and she said that they will have some but not good. That we would get a lot of dropped calls and other problems with our service. And that we need to transfer our numbers to another carrier as soon as possible. But please call the number and see what they tell you because when they transferred me to the transition department so I could find out how to send the phones back, the other lady didn't know anything going on. Just let me know please what they say to you. Thanks.
If this is true then it has to be one of the most idiotic corporate blunders ever. So AT&T bought this area, sunk thousands if not millions of dollars into the acquisitions of customers base, new network build out, store face lift, advertising, etc. and figure out three weeks before the transition date that oh crap we don't really own these towers! I just cannot fathom how this would happen with all of the FCC, DOJ, etc, etc watching this transition not to mention both Alltel and AT&T working on the transition. It just does not make any sense. I can maybe understand if they realized the mistake shortly after buying the market, but not after getting this far into the process. I mean you would think that making sure you actually own a tower would be one of the first things checked. It just does not make sense to me. I want to see something official from AT&T before I would believe it.
IF this is the case then what will happen to us? You would think that the FCC, DOJ or whoever would not want us to "switch carriers" because the only other carrier around here that will work somewhat reliably is Verizon and that would create a monopoly in this area. If anything I would think that they would bring us back under the Alltel transition carrier that we were under before AT&T and put our market back up for sale. Not just say good luck, go find somebody else
This just doesn't make any sense. I only care because I'm worried we'll get further delayed here if already converted markets are a mess. Still, this one just doesn't make any sense so I'm chalking it up to being totally untrue, or at most - a half-truth. That is, I think that SOME areas will have no service. But not the whole area having to cancel. Maybe more like "some areas won't have service so if you want you can cancel".
AT&T is basically letting this group of customers know they may not have service where they live if they switch. I have no clue what the background is for the change but the customers were mailed a letter on 12/14 and received an sms on 12/15. They can switch to any other carrier ETF free.
You have recently been identified as one of a very small group of existing Alltel
customers whose wireless coverage in their home billing area will not transition
to AT&T. If you transition your service to an AT&T replacement device, you may
have little or no coverage in your home area.
Please contact us immediately at 1-888-948-0440 to speak to a customer
service representative to discuss service options and avoid an interruption in
your wireless service.
Clay, that letter sure sounds like what I guessed - that they may keep their AT&T devices if they wish - they present it like it's an option.
Second, does this and the fact that certain people are being switched BACK to their Alltel phones in California and Nevada have any impact on the rest of us? Are we still on schedule for February, or are resources having to go into sorting out these areas?
So the service that AT&T has around here now will remain the same? This does make so much more sense than the oh crap we totally screwed up theory.
No impact to the other markets so far. They actually added a small buffer to the timeline just in case things are delayed again.
I have received one on my at&t phones. I have tried to activate it twice. I have been told that I have to take it to an at&t store to activate and I have also been told that the phone will activate on its own. I know people who have activated already as have a lot of the people using this forum. Not sure what is going on.
Have you tried calling 1-866-895-1099 to activate it? I activated mine on Wednesday and have not had any problems so far.