uli, have you asked AT&T if they'll swap them? Explain what's going on.
And Mark, I've thought about it, but Im now well past my 30 days, and there is a possibility I may be leaving AT&T anyways. I have a very strange set of circumstances that makes phones very difficult to use in my office (I am surrounded by radiological equipment so the walls in my office are shielded very well). No phones work well in here. My Alltel phones never could hold a call, but could text and BBM without problem. My AT&T phone cant send or recieve texts thru most of my hospital. It's not really AT&T or HTC's fault, it's just the way the place is in relation to how the AT&T tower broadcasts. Verizon has a tower in my town thats not only much closer, but it's line of site to my workplace has less interference from the shielded walls that line most of my office. I am trying a small amp in the office to see if it will help things, but if it doesn't, I will probably pay the eft on the one line I have under contract and convert to the Evil Red Empire. Nothing against AT&T. Service with them has been great everywhere I go thru the area, beating Alltel's coverage hands down. It just doesn't work where I am at the most, not their fault I work in a Faraday cage.
We just received our phones about a week and a half or so ago, and 3 or 4 days later it came out that the remaining markets get the premium upgrades. I tried calling my local store about every 10 minutes for two hours straight to ask them if we could trade in my wife's Aria to get a Captivate or Torch because she previously had a Tour and they would not answer the phone. When I called customer service they acted as if they didn't know what I was talking about and asked where I got this information from and when I said I read it online (this was before they updated the preselection site) she pretty much laughed at me and said "what you read in blogs isn't always true." I am still well within the 30 day window and if it would be possible I would like to trade in my wife's Aria for the Captivate or Torch. Does anyone know if this is possible?
Thanks clay. I will give it a couple more days and just take my wife's phone to the store and see what I can get done.
I'm now eligible to upgrade my contract with alltel and go into at&t cheaper than their plan....The sales guys were telling me that if I buy the desire and the the Bold that the automatic replacements would be the captivate adn the torch...which are the phones we want.....Should I believe them?? or are they just trying to make a commission....I don't wanna spend two hundred dollars for phones that I don't want...Any thoughts, is at&t still doing this?? or am I gonna get screwed??
Thanks...I also called at&t customer service and he said the same thing....feel better now about doing this....
Since they have opened up all their phones ( except the iphone ) for free replacement does this mean that we will be able to use any phone that ATT offers in the future and not have to worry about them changing our plan?
P.S. Direct line to At&t customer service 1-877-930-9015....I don't know how many #'s I tried only to get automatically transferred to somewhere I didn't want to be!!! But this one works...
sprke, clay explained this. If I understood correct, you get to keep your Alltel plan if you stay in the same class of device. That is, smartphone (non-iPhone/BlackBerry) to smartphone (non-iPhone/BlackBerry), BlackBerry to BlackBerry, feature phone to feature phone.
sprke, clay answered that pretty clearly... new plan to upgrade to those devices ONLY as part of preselect, keep your plan if upgrading later.