I think i'm going to be going ahead and do this.
But just before i do, if once my iphone is unlocked, do i have to keep going into Itunes if i need to change the service provider/ different carrier.
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The strict rules and protocols are pretty much unfair and by the time we honor our "contract" the phones are completely outdated. 3 years is very long time and most hardware is outdated within 2 years; especially at a time like this when every manufactures pushing new product each year to gain market share. I do understand if we HUP next year; this contract will be voided and the unlocking access will be given, but that defeats the purpose of the matter. A lot of us won't even have the chance to HUP, because of the 24 month rule that's been applied and almost unfairly jacked up to 30 months a while ago.
Majority of us are using subsidized devices, but that would make us technically having 3 different types of contracts we have to fully honor with Rogers?
1) Subsidized Hardware
2) Voice Plan
3) Data Plan
90% of us only want to unlock our iPhones to travel a broad and when we return, we would resume our services with Rogers. I understand the fear Rogers has if they allow this happen, but you guys have to understand our point of view also. The roaming rates are way too much for anyone to afford, most of the time the charges would be more then the plane ticket itself. For example, my travelings to Asia for a month due to business and pleasure.
Carriers all over Europe and even Bell & Telus are offering free or small fees to unlock almost all devices. *Even though the iPhone is excluded over at Bellus; due to technically reasons, which I'm sure if they had access to it, they would* All the other Carrier's rules for unlocking are very reasonable and fair. Most of them totally understand their customers when they need to travel across the pond or even across the globe. It's a level of service all Carriers worldwide should follow and honor.
I was planning on a trip to Asia this summer and requested the unlocking team to unlock my iPhone 4. Of course, I got denied due to the strict guide lines which I was not eligible. I even promised them, I would pay 3 months in advance to makes sure my service would continue flawlessly with Rogers when I return home.
Rogers, Telus, Bell, Mobilicity, Wind and etc are all offering the Samsung Nexus S today on April 14th, regardless if it's retail purchased or subsidized for $99 with a 3 year contract ,it's factory unlocked right out of the box.
I'd be interested in hearing Rogers official explanation as to the need for the locks in the first place. We are bound by our contracts to fulfill our commitments. This means, we as customer are obligated to continue to pay our monthly fees and Rogers is obligated to provide our monthly service. It does not mean customers are legally prohibited from also doing business with other carriers. Yet, that is exactly and only what the lock does. It prevents us from doing business with alternative carriers even while we continue our legal and binding relationship with Rogers.
So, other than restraining your customers ability to trade with other carriers, exactly what excuse does Rogers have? Please don't say it is because of the contract and subsidy. The contract obligates us to pay you each month. It does not obligate us to avoid also dealing with other businesses. Yet, that is all the unlock does.
EXACTLY!! We (Rogers customers) get discounted handset pricing when we agree to, a global high, 3-year contract with voice and data. To keep that discounted handset you must either fulfill the terms of the contract, or pay the incurring fees to terminate the contract early, therefore accounting for the cost of the subsidized handset in either case. Having the phone unlocked would not change the outcome of either scenario stated above. Its a total crock of BS!!
I will be very interested in how Chris answers this. I know what I expect he will say, but I don't expect it to be a real answer. I'd honestly like to hear an explanation on how they justify a policy which would be illegal in almost any other industry. Can you imagine if your bank tried to dictate what other financial institutions you were allowed to do business with simply because you have a contract with them?
A few of the issues raised in the few posts since my comment are well beyond Rogers - I can't comment on competitors or the industry in general.
We are now unlocking devices (as of December 2010) based on feedback from a small number of customers.
Customers who have subscribed to our wireless services for a Commitment Period usually receive a device subsidy from Rogers and therefore are not eligible for unlocking until they have fulfilled their subsidy requirements.
There's an alternative: Unlocking is available if a customer pays the total unsubsidized, or no term cost of the handset, or their Commitment Period has been expired.
Hope this helps!
"Customers who have subscribed to our wireless services for a Commitment Period usually receive a device subsidy from Rogers and therefore are not eligible for unlocking until they have fulfilled their subsidy requirements."
In more realistic terms, that should read:
Customers who have subscribed to our wireless services for a Commitment Period usually receive a device subsidy from Rogers and therefore are obligated to fulfill their subsidy requirements.
Why should that fact have any bearing on whether we can use it with other carrier while still honouring our subsidy/contract requirements? Whether the customer takes a subsidy or not, they have the same obligations to complete their term. The only purpose the lock serves is to prohibit use with another carrier, regardless of the customer honouring their commitment.
Exactly what expected, a non-answer. Not his fault. Don't think he's allowed to explain it, just restate it. Nor would I expect he's allowed to publicly disagree with a company policy. I'd like to say my question was rhetorical, but it wasn't.
As for the "alternative" of buying off contract, Chris, I'm not sure if you have tried to buy a off contract device in recent years. Many Rogers dealers in including big retailers such as Futureshop refuse to sell outright unless on a 3 year contract. In fact I ran into this issue today trying to buy a Nexus S.
Sorry to say this, but this has to be the biggest load of crap I've heard for a long time. I have been with Rogers for 10yrs, and am still a loyal customer for them, but for u to come out here and just state the same policy we have been accustomed to with Rogers without any explanation is utterly BS.
Ur statement shud state that if we are obliged with a 3yr contract than we shud have a choice of unlocking our devices. In a contract, we are already commited to Rogers so why can"t we also unlock our devices. I wud think that by us committing to be loyal to Rogers for the next long 3yrs shud atleast give us the luxury of not being dinged thousands of dollars from Rogers when out of the country.
Why the hell do I have to complete my 3yrs in order to unlock my device. Can u please explain the significance behind this. Rogers has an ECF charge in place for those who get out of their contracts, it has nothing to do with whether one can or cannot unlock their device. I'm still liable to pay u for what I've committed myself to...no matter what!!!!!!!!!!!!!!!!, otherwise I'm responsible for the ETF, so what gives?
Are u seriously trying to encourage people to leave Rogers.........because ur statement clearly say that if I need my device to be unlocked, I'm going to have to pay out my contract........this policy makes no sense at all.
Please Rogerschris, what do u think of all of us................personally do u think this is a fair policy.
It is very simple, I have already signed a contract with Rogers, and am responsible for 3yrs...............whether I use ur phone on Bell, Telus or whatever heck I want to use it at. Maybe in Somalia, who cares........I'm still going to be paying u the monthly charges for what I've committed to, and on top of it if I do decide to leave, there is an ECF charge already in place to compensate Rogers for the subsidized handset.................so please can u explain what all of us are missing please..................
Since u were considerate to offer ur help, I will go out and tell u this........that if Rogers did offer unlocked device if on contract......more than Rogers worrying about whether the customer wud leave or not, they wud gain access to alot of customers who wud not otherwise sign contract. This wud also enhance the customer service that Rogers offers, because then Rogers wud have to deliver. Maybe thats what Rogers fears.
Please @rogerschris, we'll all be waiting for ur response to all this.
I just can't wait...................