I'm on the $25 MyPlan which has the 100 anytime minutes... I just got my bill and noticed I was charged for an incoming call at 6:45pm at $0.35/min so had a nice $17 charge. I don't usually get long calls so never saw this before on my bill.
So do incoming calls then count against your plan minutes, I always thought it was just outgoing?
hey there - yes, incoming calls count towards your minutes. if you want, you can add unlimited incoming for only $10 and then all of your incoming calls will be free! yay! call our care guys at 1.888.999.2321 to set that up.
<3 VM
now if Virgin Mobile really wanted to help out this client they would post date the unlimited incoming option for the past month.
this would save the customer $7 in overages, which are already at a 99.9% profit and might even increase the account revenue by $10 in the future.
With any rate plan in Canada you will be billed for both incoming and outgoing minutes unless the plan specifically states that unlimited incoming is included (ie. Incoming 35 plan.) Your sales representative should have made you aware.
I'm on the $25 MyPlan which has the 100 anytime minutes... I just got my bill and noticed I was charged for an incoming call at 6:45pm at $0.35/min so had a nice $17 charge. I don't usually get long calls so never saw this before on my bill.
So do incoming calls then count against your plan minutes, I always thought it was just outgoing?
All cellphone carries charge for incoming calls unless the call is during an evening or weekend bundle or is an incoming call with an unlimited incoming call package.
Not only are you charged for incoming calls but you are charged from the second the person who is calling you presses the send button.
Ever since Virgin started charging from the time you, as a virgin customer press the send button, few people realize that you also start paying when incoming callers press send as opposed to the time you answer.
I noticed this when I ordered a usage record from virgin and the numbers didn't match up to my Razrs log.
Might not add up to much as far as actual seconds go but when your on prepaid and pay only for whole minutes, your usage has got to go up.
Not that I think its right but I see why Bell started charging Virgin as soon as they start using their network, which is when anyone presses send. Prior tho this change about 3 years ago we were not charged for a call if no one answered.
As Far as I know every major cell provider in Canada has always charged from the time you press send, its always been like that. Example
You call a Friend or Family and they answer after say 8 rings which is usually about 30 seconds and lets say you talked on the phone with the person for 31 seconds you will be billed 2 minutes and if you have a plan with per second billing you would be billed for 1 minute and 1 Second.
In the same senerio if the call gets answered by a Voice Mail and you hang up with out leaving a voice mail, its conisdered an answered call so you will be billed a miniute for that call unless you have per second billing in that case you will only get billed for 30 seconds.
In the Same Senerion if you call and know picks up or voice mail doesn't kick in and you let the phone ring for 20 rings which is usually around 2 minutes or less you won't be billed for that call.
Again as far as I know its always been like this and has been like this on every major provider in the Canada
I'm on the $25 MyPlan which has the 100 anytime minutes... I just got my bill and noticed I was charged for an incoming call at 6:45pm at $0.35/min so had a nice $17 charge. I don't usually get long calls so never saw this before on my bill.
So do incoming calls then count against your plan minutes, I always thought it was just outgoing?
As all others stated, this is common thing in Canada (incoming calls are tracked and you burn your minutes).
What is more disappointing practice to me is the fact that the carriers take away our minutes as we check our voice message. That is sneaky!
They sell you the service for $x (Voice Mail). However, on top of this fee, you need to spend your minutes, every time you phone the answering machine (from your cell phone).
Countries in the North American Numbering Plan (NANPA) do not have a distinguished series of numbers or prefixes for mobile phones. This may have had to do with the fact that AT&T (Original) controlled most of the calling and receiving numbers in the United States. With landlines, the caller always paid. When mobile phones became popular, they were integrated into the existing numbering system. It would have been too cumbersome to tell each calling party that the number they were calling was mobile and would incur an extra charge. So the receiving party paid for the call termination. Since BellCore, a former subsidiary of AT&T, controlled the number assignments in the NANPA, the United States model was imposed upon all of the "+1" countries. The special area code for mobile numbers was tried in New York and Chicago but mobile phone users sued to stop the practice.
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Originally Posted by ShawHDuser
Prior tho this change about 3 years ago we were not charged for a call if no one answered.
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