??? Why? Isn't this the same problem almost everyone here is having? Lose data, gets fixed with airplane on and back off.
If you're having more of a phone issue than the network then that's a different issue, because for most everyone else, the data is fixing itself and then going back out.
Originally Posted by highnndry
I agree with you, but when you call them the 10th time and they pretend that nothing is wrong its hard to stay calm...... it goes like this...
CS: Hello, thanks for calling VM, how may I help you
Me: Hi, I still don't have access to email and internet
CS: Oh sorry to hear that you are having trouble? Are you effing kidding me you don't know that you are having problem ( I didn't say to me but mumming to myself.)
CS: Can I have your number so I can check your account? Why can't they see that I'm calling from their phone?
Me: Its 123-456-7890
CS: Sorry I can't find this number 133-456-7890
Me: No its 123-456-7890
CS: oh its 123-456-7890
Me : Yes
Cs: And your PIN number?
Me: 123456
CS: 133456?
Me: No its 123456
Try that over 10th time and see if you can stay calm.... After all that he wants to reset the network and wait 4 hours, 11th time another CS wants to do the same, 12th time its the same drill. WTF? I didn't even mention the upteenth time he wanted to reprogram ##847446# or "take the battery out drill".
They're required to ask your phone and PIN because, contrary to what some people think, they don't know if you're calling from a cell phone, home phone or whatever it is. All that happens is their phone rings, they answer it, and there you go. There's no way for them to know if you're calling them from the phone you bought for their service.
The software VM uses is really really REALLY terrible. If it's the same software I used, ten it's probably really irritating for them to even start the call simply due to the extremely sub-par software given to them.
Also, what they SHOULD be doing is leaving notes on your account for the next CSR stating what they did and if it worked or not. It doesn't have to be anything complex (and it shouldn't be), a simple "Customer called at X:XX, tried to reset network/take battery out/reprogrammed". If they're not doing that, then the CSR is not doing their job and VM needs to pay more attention.
It's just the way it is, unfortunatley. I know they have been getting tons of returned phones because of the problem with the VM Optimus, and they very recently decided to change their policy.
I guess I will hang in, and hope VM is working to fix this.
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No it's not, you may need to speak to the store director. Seriously take the phone back. Target does not have such a policy per store. That would be impossible for them to track. They don't just decide to change policy on a whim; they're not a local cell phone dealer. The very least they can do for you is exchange it for a fully functioning device. Be sure to take your receipts and packaging. All VM devices are covered by a 1 year warranty so there is no reason for retailers not to refund or exchange the device.
P R E P A I D is just another way to offer (and pay for) premium services and devices.
Ugh, mine is down again right now (Midland, MI). This has gotten really annoying. I'm a very light user since I work a lot and work 3rds (52 min in 3 weeks). But every time I go to actually use the data it seems like it's down. :S
Data was down on the way home this evening and remains down. Airplane mode cycle and power cycle had no effect. Optimus V in Maryland, north of Baltimore.
ok, update to my earlier post.....just spoke with a very helpful person in california about the data/50% signal issue. she told me that a fix is being sent in tonite for final approval for both issues [data ?]. please be patient for the next day or 2. signal issue is a programming error from LG, and battery life will improve once that issue... is solved. I did ask if this will be an over the air patch, and she said that answer would be available tomorrow. trying to stay patient here! :-)
Personally, I'm having a hard time buying this explanation. If it was a programming error by LG, everyone here would've had the same data issues from Day One.
I've owned the Optimus since January 27th. The first month or so, everything was running just fine...including the data. It wasn't until recently that people began complaining about these massive data outages. If this truly was a programming error by the manufacturer, we would've seen this behavior from the beginning.
It sounds like a ruse to buy more time and keep people from jumping ship.
Data here in Bloomington, IL was working halfway decent today (when I'm in my employers DAS amplified system with dedicated Sprint data circuits, I can get 2M down sometimes!). Outside, I was getting ~500K down today (enough to stream music all the way home.)
About 5PM, I noticed data starting to degrade badly, and now after 7PM, there's no data whatsoever.
No data at all for me this past weekend and today and still counting im in Greensboro, North Carolina...tried switching air plane mode on and off, rebooting phone taking out battery holding power switch like an advisor said but nonetheless nothing works so... im stuck with a nice smart phone with no data capabilities sigh...
No data here in CT -- first noticed that it went flaky about a week ago. Has been totally out for the past several days. Looks like it's Virgin Mobile meltdown. I would recommend that anyone experiencing problems also posts in the Virgin Mobile Facebook Page
Just noticed that when I previously thought I had no 3g data on my optimus I actually do have some level of connectivity since the virgin minute checker still works. It stops working when I turn 3g off so it does require the 3g connection to be up
There must be a difference between the various type of network connections
Just noticed that when I previously thought I had no 3g data on my optimus I actually do have some level of connectivity since the virgin minute checker still works. It stops working when I turn 3g off so it does require the 3g connection to be up
There must be a difference between the various type of network connections
Sent via the HowardForums Android app
Your probably running on 1x even though your icon is not changing, that's what mines been doing but my icon changes
I noticed that my weather widget usually loses the time when no data but now its staying correct time
I was also able to use TuneIn this afternoon, but any web surfing the 1x would go down as well
Agreed, what would a lg patch do for all the intercepts with the same problem?
Great point as well. This is a data capacity issue pure and simple. The Intercepts didn't have this problem at all before, and VM's data was working just fine the first few weeks the Optimus was introduced. It doesn't add up.
VM is in full spin mode on this. They know what the problem is and are pulling out every deceitful trick and stall tactic to keep people from leaving. If that Facebook post was in fact VM's proposed solution to this problem, we are screwed. They have no intention of fixing the problem permanently.
i have a question has anyone contacted customer service recently? people are posting on facebook that they were told that the data outage wont be fixed till may?? o_0 im sorry but i can not see the point of paying for data and not being able to use it till may that's ridiculous hope its incorrect..
Originally Posted by TCAT
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