Questions about HUG and renewals

**bellproblems** · 02-19-2011, 05:01 PM

I was 19 months into my contract and I renewed 3 years to get a good plan for my blackberry. Before I renewed, I confirmed that I'd still have my HUG on November/2011. When I log into Bell.ca, it shows that I will be able to upgrade on November 8th/2011. I called in to confirm that just now and at first the CSR said I'd be getting my HUG in about 2 years.. but then she was like "Oh yes, you will be able to upgrade in november." So will I be able to upgrade my phone in november? And is the ETF different on contracts that were renewed without hardware as opposed to one with a subsidized piece of hardware? Is it still $400 or is it different? One last question.. I renewed on a $55 student plan and got Caller ID/VM credit and 10% off my base plan.. in the future if I feel like it's too expensive, can I change my plan to a lower one?

Thanks!

**MStar** · 02-19-2011, 08:08 PM

Renewing your plan doesn't reset your HUG eligibility.

She meant 2 years from time of last upgrade. Which would make it November.

ETF isn't different between phone/no phone (unless you live in QC.)

Yes you can change your plan at any time, as long as the voice/data combo is more than $45 before discounts.

**bellproblems** · 02-19-2011, 09:52 PM

Originally Posted by MStar

Renewing your plan doesn't reset your HUG eligibility.

She meant 2 years from time of last upgrade. Which would make it November.

ETF isn't different between phone/no phone (unless you live in QC.)

Yes you can change your plan at any time, as long as the voice/data combo is more than $45 before discounts.

Okay thanks, that answers everything!

And that's great, I can get a new phone in november

my contract started in early july of 09 tho so I'm guessing HUG is like over 2 years from the start of the contract?

**MStar** · 02-20-2011, 07:51 AM

HUG is generally 24-30 months into your current contract, depending on how much you spend.

**bubble.tea** · 06-28-2012, 07:36 AM

Originally Posted by MStar

HUG is generally 24-30 months into your current contract, depending on how much you spend.

Is this policy still in place today?

Is it purely ymmv on the 24-30 or is there a table you can share to specify how much exactly translates into a 24 or 30month cycle?

Cheers,

**WorldIRC** · 06-28-2012, 11:59 PM

Policy is once per 36 usually at 24 or 30. New clients start at 30. Kpi and revenue used in back end to determine 24 eligibility.

Sent from my HTC One S