Looks like YOU upgraded those lines the promotional price there for extending your contract. No tricks her just a misunderstanding on your end on how contracts work.
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My motto as a VERIZON agent- Treat the customer the way you want to be treated, if you treat them like crap dont complain when they treat you like crap. If I lose a sale I dont lose sleep over it I move on. Some people never buy from my store oh well $10 transfer fee. Some people are mad at the world, doesnt affect me.