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Thread: Want to make sure info store told me is correct.

  1. #16
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    The one problem I have with all of this is how they try and push these plans as national plans and the salesman tells you that. However with the caps so low and their coverage very limited in areas. Then I am reading on here that the fraud department gets involved? So you have a customer who pays them well over $100 a month who travels for work and uses their phone when they travel. Then if they go over too much they are treated like a criminal by having the fraud department get involved. If they want to stay around and not continue to lose customers every quarter they need to let people use their phones everywhere. People travel a lot today!

  2. #17
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    So I went to the uscc website to see what I could find and the only thing I find of any mention is 200 mb but it is mentioned under the prepaid data when looking at the belief plans and things we want you to know.
    watch what you say and do because little eyes are watching you

  3. #18
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    Ok so I went to 2 stores today and then called 611 asking about the data roaming. The first store says that the 200 meg rule is in effect. The 2nd store was not sure and told me that i should get 5 gbs wherever i go. Then i called 611, she said that the 200 megs rule applys when i am not in my home area. I asked her about the home area and it is outside of wisconsin. I then asked her if this applys to all states such as illinois, and she said yes. I told her i was going to st louis for a week and she said that i would probably be alright even if i went over the 200 megs. She said they only really crack down if someone is traveling all of the time and going over 200 megs every month. Hopefully that can put this subjects to rest.

  4. #19
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    Quote Originally Posted by nachoman69 View Post
    Ok so I went to 2 stores today and then called 611 asking about the data roaming. The first store says that the 200 meg rule is in effect. The 2nd store was not sure and told me that i should get 5 gbs wherever i go. Then i called 611, she said that the 200 megs rule applys when i am not in my home area. I asked her about the home area and it is outside of wisconsin. I then asked her if this applys to all states such as illinois, and she said yes. I told her i was going to st louis for a week and she said that i would probably be alright even if i went over the 200 megs. She said they only really crack down if someone is traveling all of the time and going over 200 megs every month. Hopefully that can put this subjects to rest.
    That's not *quite* correct. If you're in St. Louis you'd still be in an area served by USCC, so you wouldn't be roaming, even though you're outside of your home area. The 200 mb limit only applies to usage outside of USCC licensed areas, per the Customer Service Agreement:

    "At least 50% of your monthly voice usage must be used in U.S. Cellular's licensed markets. No more than 200 MB of your data usage in any month may be used in U.S. Cellular's non-licensed markets."

  5. #20
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    It amazes me on how confusing this is and how the store employees don't really know. I am on a belief plan. Is that customer service agreement for the belief plans or the old plans? I looked back at all my bills from the last 6 months and haven't even come close to using 300 MB in a month so just gonna take my chance and hope I am ok on vacation and if not and uscc terminates me then I will go back to megatalk and know that I won't have that issue again.

  6. #21
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    Okay so I asked my question on USCC Facebook site and this is the answer I got:

    Hi Dawn. Our disclaimers state that if you use more than 200MB of Data in non-licensed areas (roaming), then we reserve the right to terminate your service. I will tell you that these types of things are taken on a case by case basis, we work with our customers and it is not a hard cap that automatically cancels your service or anything like that. Keep in mind that these kinds of disclaimers are standard across all carriers if you read the fine print, it's not limited to us. Actually some are a lot vaguer than ours so you have no idea what your limitations are. I hope this helps. Jeff – U.S. Cellular® Facebook Team.

    After following up with him he thinks I will be just fine as the most data I have used in one month was about 35 MB. Not sure if data adds up differently when you roam or not but if not then I will be okay.

  7. #22
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    I specifically asked this from our corporate account team and USCC a couple days ago, and both of them said that what they are looking for is consistent roaming, on either voice or data. If you go on vacation, or a business trip, where you exceed the 200 MB, they are not going to say anything. If you are constantly out of USCC's home area, and doing most of your voice and data while roaming, they are going to let you know.

  8. #23
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    Quote Originally Posted by reddawn323 View Post
    Okay so I asked my question on USCC Facebook site and this is the answer I got:

    Hi Dawn. Our disclaimers state that if you use more than 200MB of Data in non-licensed areas (roaming),.

    I wonder, how about if you use more than 200 MB of Data in licensed areas, aka in-market roaming? Like here in NorCal, Verizon and USCC both roam in-market onto each other automatically in bad spots, so it'd be easy to do if you were in a poorly covered USCC spot. Verizon of course could care less how much you roam.

  9. #24
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    It's probably like the old rule of in-marketing roaming via voice... they'll just eat it because they should be able to provide service.... but they can't for some reason.

  10. #25
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    Quote Originally Posted by kb7qdi View Post
    I specifically asked this from our corporate account team and USCC a couple days ago, and both of them said that what they are looking for is consistent roaming, on either voice or data. If you go on vacation, or a business trip, where you exceed the 200 MB, they are not going to say anything. If you are constantly out of USCC's home area, and doing most of your voice and data while roaming, they are going to let you know.
    Thank you for this information. I feel much better and less fearful of using my phone while out of town. I usually only am out of town once a year and am not going to purposely use as much data as I can. Just like knowing that i can get my emails and check facebook a bit while gone without taking the laptop.

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