Results 1 to 6 of 6

Thread: Porting Verizon landline to VM - account number problem

  1. #1
    Join Date
    Mar 2011
    Posts
    9
    Feedback Score
    0

    Porting Verizon landline to VM - account number problem

    Hi,

    I'm trying to Port a Verizon landline number to VM. VM says I need a 9-digit account number (and that it could take 4 or 5 weeks!). Verizon says there is no such thing - just the standard 13-digit number on my bills. I've wasted hours on hold on this already - does anyone know anything about this?

    Help!

  2. #2
    Join Date
    Jan 2004
    Posts
    85
    Carrier
    T-MOBILE
    Feedback Score
    0
    From my experience with Tmobile.
    -Yes there is an account number. But regular customer service don't know or have access to this account number.

    **I had to call T-Mobile Line porting department to get my account number. Maybe Verizon has one too.

  3. #3
    Join Date
    Mar 2011
    Posts
    9
    Feedback Score
    0
    For anyone else who's dealing with this - I had to file a complaint with the FCC to resolve this. I called them up and waited about a week and got calls from both companies. As far as I could tell it was Virgin that was screwing up but I never did get a real answer to that. I did, finally, get my number ported though, and, through the power of complaining and not taking no for an answer I got some credit on my new account too.

    An annoying but happy ending.

  4. #4
    Join Date
    May 2009
    Location
    Twin Cities
    Posts
    3,951
    Carrier
    I <3 Verizon!
    Feedback Score
    0
    Of course Virgin screwed up. How would Verizon not know their own account numbering system? Should have just taken a bill to Sprint store...

  5. #5
    Join Date
    Feb 2011
    Posts
    100
    Carrier
    Virgin Mobile USA
    Feedback Score
    0
    I'm trying to Port a Verizon landline number to VM. OK, so Verizon, not Verizon Wireless. The landline and wireless accounts are kept in two totally different computer systems. Landline accounts (in all of the former Bell System companies, not just Verizon) are your ten digit telephone number plus three more digits at the end. If you have multiple lines on the same bill, they are all billed under that 10+3 account number based on your primary/main telephone number. If you change your main wireline TN, the account number will change along with the number change.

    VM says I need a 9-digit account number That's only true for Verizon Wireless. Wireless phone numbers are billed under a "random" 9-digit account number that has no relationship to the primary/main/first line on a wireless account. You can add, disconnect, change your wireless number(s), whatever, and that 9 digit wireless account number does not change. (This is also true at T-Mobile, ATX and probably Sprint and every other wireless carrier in the western world.)

    Verizon says there is no such thing - just the standard 13-digit number on my bills. They are telling the truth.

    Call back VM and ask to speak with a Porting specialist. Be clear that you are porting a Verizon landline telephone number with a 13 digit account number, not a Verizon Wireless telephone number. If they act confused, request a supervisor. You are not the first person to port from Verizon landline to VM so its not like they don't know how to do it.

    Wireline to wireless porting takes longer than wireless to wireless, but it shouldn't take longer than a few days. Hell, let's be generous and say five business days. The FCC does not have regulations in place for how long this type of port can take, (Bummer!) but that doesn't mean you can file complaints. Nothing get phone companies to figure out problems like having an official government complaint hanging over their heads.

    Give the VM porting rep -> supervisor (if necessary) route a shot but if that doesn't work, start filling out complaints. The FCC and your state public utilities commission will get the most reaction, but you can also file with your state Attorney General's office division of consumer protection and the BBB.

  6. #6
    Join Date
    Mar 2011
    Posts
    9
    Feedback Score
    0
    Thanks for your very detailed reply - I wish I'd had it when I was trying to make the port happen
    The FCC complaint was the magic wand - it took less than 10 minutes to file it over their 800 number and I had a call back from Virgin's Escalation Department (866 553 9810) with about a week. it took about 5 days after that and I was able to browbeat them into giving me some credit for my trouble.

Similar Threads

  1. HELP! Porting Out And Account Number Problem!!!!!
    By pickasn4me in forum Page Plus Cellular
    Replies: 8
    Last Post: 02-16-2010, 09:11 PM
  2. Replies: 4
    Last Post: 11-29-2009, 05:52 PM
  3. Porting Biz Landline Number To PP....experiences and advice?
    By tracnet in forum Page Plus Cellular
    Replies: 13
    Last Post: 11-06-2009, 05:05 PM
  4. Replies: 0
    Last Post: 08-06-2009, 08:20 PM
  5. Porting number to Verizon, but keeping ATT Account??
    By USSZulu in forum General Mobile Questions and Discussion
    Replies: 1
    Last Post: 02-03-2009, 10:11 PM

Bookmarks