Dealing with Concessions over the years has been an interesting experience. When I get my annual Upgrade on my line, my Account Manager takes care of everything, including bringing the phone to me when it comes in and getting it activated for me.
However, when I just want to do an ESN change to equipment I already own, it's never straightforward. Sometimes when I call Concessions, they tell me that my AM needs to process it. Other times, they do it for me on the spot. I'm not sure if their policies change from time to time, (or if I get a rep that's either new or knows workarounds for such policies) but it's never consistent.
If you've got a good relationship with your AM, talk to them first. If they're good at what they do, they'll at least be able to get some answers for you!
I'm interested in seeing what they're going to make me do when I get my iPhone
***Edit*** Oh, I forgot to mention that I do an ESN change on average about every six months. Not bragging, just telling you how very different it is from ESN change to ESN change...
Last edited by GirlGenius16; 03-12-2011 at 11:42 PM.
Reason: One more thing...
Sorry I didn't reply back last night. I just double checked and it is in the programs tab and it's titled Indirect Maintenance Request Form. After looking at it there is only one email address on the form for submitting it. I guess the new line activation form is the one with multiple email addresses and it looks like they're all Midwest Area only. There is KS/MO, MIINKY, OHPA, and those areas. The email address on the account maintenance form also is a midwest address. It has wfmmwondemand in the address and I assume the mw after the wfm is for midwest. It has options to do ESN change, feature change, phone number change, and reset voicemail password, and suspend/reconnect service. This will only work for indirect agent demo lines and store owner/executive lines. It doesn't look like it's for employee lines.
I have always just called 611 from my phone and they have been able to help me with whatever I need. I have never done anything through my account manager or email, always just called the concession team.