AT&T Blue customers Unite... In Small Claims Court WITH INSTRUCTIONS HOW TO...

[Goelz83]

They are very good at covering their asses.

Wouldn't you want to be if you were worth 177 billion dollars?

[spdickey]

Wouldn't you want to be if you were worth 177 billion dollars?

Apparently not good enough in getting something they really wanted, T-Mobile.

[HowardBeale]

Keep it coming....


http://www.readwriteweb.com/archives...aims_court.php

[Goelz83]

Keep it coming....


http://www.readwriteweb.com/archives...aims_court.php

From your link:

Research
PublikDemand has a blog post outlining how to sue AT&T over data throttling chargers. The first thing you are going to need is a signed copy of your AT&T contract. In the contract, find the applicable section that promises unlimited data speeds and make sure that it is highlighted for court when you file your claim.

AT&T's contracts don't guarantee any type of service quality. Actually, they explicitly state that they are able to do what they need to in order to manage their network. Show me an AT&T contract that guarantees unlimited data at a certain speed...

[spdickey]

AT&T's contracts don't guarantee any type of service quality. Actually, they explicitly state that they are able to do what they need to in order to manage their network. Show me an AT&T contract that guarantees unlimited data at a certain speed...

AT&T's contracts don't even guarantee it works, period. So is that right? Show me where a company can sell a service that it can't deliver, then get out of providing the service because it says it can't. I mean who sells these kind of things, and why do we buy this LOC.

[Goelz83]

Here's what AT&T's Wireless Service Agreement states:

3.2 Where and How Does AT&T Service Work?

AT&T does not guarantee availability of wireless network. Services may be subject to certain Device and compatibility/limitations including memory, storage, network availability, coverage, accessibility and data conversion limitations. Services (including without limitation, eligibility requirements, plans, pricing, features and/or service areas) are subject to change without notice.

When outside AT&T's coverage area, access will be limited to information and applications previously downloaded to or resident on your device. Coverage areas vary between AT&T network technologies. See coverage map(s), available at store or from your sales representative, for details or the coverage map at www.att.com/coverage-viewer.

Actual network speeds depend upon device characteristics, network, network availability and coverage levels, tasks, file characteristics, applications and other factors. Performance may be impacted by transmission limitations, terrain, in-building/in-vehicle use and capacity constraints.

If their service doesn't work for you how you would like it to, go to a different service provider. I've never understood why someone would pay for something that doesn't work right.

[spdickey]

Here's what AT&T's Wireless Service Agreement states:



If their service doesn't work for you how you would like it to, go to a different service provider. I've never understood why someone would pay for something that doesn't work right.

Its called an ETF. They charge you for not doing business with them.

At least one judge agrees that AT&T is liable, and awarded a settlement to the plaintiff. AT&T decided not to appeal, and the winner would not surrender to a non-disclosure agreement AT&T tried to get him to sign.

[Goelz83]

Its called an ETF. They charge you for not doing business with them.

At least one judge agrees that AT&T is liable, and awarded a settlement to the plaintiff. AT&T decided not to appeal, and the winner would not surrender to a non-disclosure agreement AT&T tried to get him to sign.

You are not forced to pay the ETF if you cancel within the first 30 days of service. In my opinion, a month is plenty of time to figure out how well a cellular carrier works in a given area. I understand there will be a few people that have great service, and then move to a place with lousy service (or change jobs), but it's not near as many people as you hear *****ing about AT&T's service.

[spdickey]

You are not forced to pay the ETF if you cancel within the first 30 days of service. In my opinion, a month is plenty of time to figure out how well a cellular carrier works in a given area. I understand there will be a few people that have great service, and then move to a place with lousy service (or change jobs), but it's not near as many people as you hear *****ing about AT&T's service.

However, if you are after the 30 day window, and you have problems, you have to pay the ETF. 30 days might not be long enough to realize that bandwidth caps may impact your experience. So understand that just not paying for service is not always an option.

Its unknown if the plaintiff in this case was subject to an ETF (perhaps not), but for some reason he didn't want to just quit the service, most likely because he couldn't find another carrier that would offer him unlimited data service on his existing equipment. I'm in that same boat, myself.

[Goelz83]

The user's AT&T phone can be resold to recoup most (if not all) of the ETF.

[spdickey]

The user's AT&T phone can be resold to recoup most (if not all) of the ETF.

True, but AT&T still wants the money no matter how much the used phone brings in. Its not always a solution.

[Goelz83]

True, but AT&T still wants the money no matter how much the used phone brings in. Its not always a solution.

You have to admit that they deserve some sort of reimbursement when they sell an iPhone 4S for $199 and the customer leaves after six months. The customer's payments to AT&T would barely cover what Apples charges AT&T for the phone.

I'm not saying their pricing/ETF model is a perfect science, but it is put in place to prevent fraud, basically. There are other ways around an ETF...

I wish U.S. carriers could transition to a model where customers purchase their device independent from their service provider, but I don't see that happening any time soon.

[spdickey]

I'm not saying their pricing/ETF model is a perfect science, but it is put in place to prevent fraud, basically. There are other ways around an ETF...

I wish U.S. carriers could transition to a model where customers purchase their device independent from their service provider, but I don't see that happening any time soon.

That is the way around the ETF, like its done in Europe. But here we're addicted to cheap phones and high mobile phone rates. The opposite can be found in countries that cover the charge of the phone with the initial purchase.

[jet1000]

As far as I know you can still bring your own device to AT&T and get a postpaid account with a month to month contract and no ETF.

If you want to do it like Europe, AT&T accommodates that. No changes to the system have to be made.

[mcbookair]

If their service doesn't work for you how you would like it to, go to a different service provider. I've never understood why someone would pay for something that doesn't work right.

There are some masochistic people out there. And they look rather foolish when they continue to complain about a product/service yet continue to use it. Similar to the battered wife syndrome, except I feel more pity for those women vs. the people without the common sense to switch products/service providers.