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Thread: PagePlus Customer Service: On Blocking malicious texters

  1. #1
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    PagePlus Customer Service: On Blocking malicious texters

    Our household has been happily with PagePlus for several years, and we rarely need Customer Service. My husband does not know how to text, not even read those that are received. He doesn't want to learn. Today on his day off, he had a shipload of texts which I handled - or tried. I'd read that carriers can filter particular incoming numbers, so I called PagePlus. I didn't have the patience to hold for the phone call, so I e-mailed their Customer Service from the website. I got an answer in exactly 90 minutes, but not the answer I wanted. This is informational in case others have problems from the same number, know anything about non-phone texting services, or know how to solve such a problem. If the number were attached to a carrier that I could find through SearchBug, I have ways of dealing with those offenders - but this number is something else entirely. Here is the transcript of my encounter with PagePlus Customer Service:

    This number has been texting me repeatedly - (415) 390-5159 - I texted back "Wrong number" and they kept texting me. I tried to call and chew them out, but it is not a phone! It's some kind of text-only thing that asked me to sign up for it. Please block this number for my account if you can, and take off the charges related to it. Please let me know. I am horrified that some piece of dirt has one of our real numbers.
    _________________________

    Hello,

    Unfortunately, we do not have the ability to block incoming text messages from certain numbers. I am sorry to inform you that I cannot apply credit to your account for these messages as we are a prepaid service provider and services have been rendered for receiving text messages.

    If you would like to disable the text messaging feature completely while on the Standard Plan, please contact Page Plus customer service so that we may verify security information and perform the requested feature change.

    If you would like to change your phone number itself, please contact customer service from a separate phone and have your Page Plus phone with you. Please note, if you are on one of our monthly plans, you will lose the remaining time in your current billing cycle if you choose to change your phone number.

    If you have any further questions or concerns, or if we can be of further assistance, please feel free to contact pageplus customer care by calling 1-800-550-2436 or by dialing #737 from your mobile device.

    Our customer service agents are available Monday through Saturday from 9 AM – 10 PM, and from 12 PM – 8 PM on Sundays (all times Eastern Standard).

    Thank you,

    John T.

    Tier 1 Support
    ~Au Contrarienne~


  2. #2
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    I would treat it like a telemarketer and report it to the FCC here. When I was getting unsolicited calls to lower my credit card rate a while back I reported the numbers on the FCC website and the calls stopped. There are some other good ideas in that thread also. But as far as blocking a call, Customer Service is right. It can't be done.
    My smartphone is a lot smarter than I am.

  3. #3
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    Sorry to hear that you are having the same problem as we are. It happens occasionally and I associate it similar to unwanted telemarketers. The ones I really object to are the texts for porn or ED meds, especially when they pop up on my kid's phone. For awhile, I considered using the PP acct mgmt to block SMS for awhile, maybe their computers will flag our numbers are dead and not send us any more, but since it hasn't occurred for some time now, I let it go.

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    I guess you could change your number but it might happen again. If he really doesn't care about texts you could have them disable sms feature on your line.

  5. #5
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    Quote Originally Posted by Contrarienne View Post
    My husband does not know how to text, not even read those that are received. He doesn't want to learn.
    I agree with the PagePlus rep and mommusic. From what you said above, turning off SMS is the best solution to this issue.
    PagePlus---13 Years & Counting . . . . . Lycamobile---1 Year & Counting
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  6. #6
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    Regardless of what you do, I encourage you to report it to the FCC at the link I provided before. I haven't received any further unwanted calls since I reported the violation I posted about.

  7. #7
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    Relztrah, thanks for the link to the other forum topic. This did not seem like telemarketing, but an annoying person. After I called the number that had texted me, the person texted me a number to reach him on. Of course I did not call it, but I texted back a number to call me on and requested the texter to do so. The response was "Srry cant" - and no more contact after that.

    As far as the FCC, I've never reported anything to do with cell phones, but I did report Do Not Call list violations, and it was entirely ineffective. I am glad that I got rid of the landline, because telemarketers make it not worth paying for at all. If they enforced the Do Not Call list, it would be different, but if they did that, there would be no profit in that practice - and obviously it continues. My husband and I have family members over 80 years old, and also work with people in that age group, and some of them actually unplug their phones to avoid telemarketing calls. This impairs their safety as family can't reach them.

    If numbers can't be blocked and people looking for trouble can't be stopped, I guess we'd have to block data if we wanted to keep the number and line. It just seems wrong to me to have to pay for texts of this kind, because unlike a call that we can ignore and not pay for, we have no control at all over unwanted texts from unauthorized persons or companies.

  8. #8
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    If he never reads text, consider getting a jitterburg or some other "senior" phone.
    Maybe getting a very old phone that don't have SMS may work - don't know???

    Sheng-Chieh

  9. #9
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    We like phones we consider good, and I take care of the (valid) incoming texts which are work-related. That's why I don't want to disable features that come on good phones. That phone is an LG 8370 which my husband upgraded to not long ago. We use the cameras and Bluetooth on phones most, and while my Droid Eris has such a good camera that I would never actually buy a real camera, the Bluetooth on the LG works better with our Windows 7 computer.

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    If you have the needs for 1200 min/mo, which apparently you don't, you could switch to the TNT 1200 plan, and then you wouldn't be 'paying' for each individual text. I'd be mad too if some random person was texting me and using up my cash balance!!!
    I would call him or text him back and inform him that your # is a private # and whatever he thinks you have signed up for, or whomever he's trying to reach, he is misinformed. You didn't sign up for anything and if he is trying to reach someone he has the wrong #. If it persists I would try to find out who his cell carrier is and report him to THEM.

  11. #11
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    lilybeth, I did text the person back, and I was not nice - it did take him a bit to get that text, because he was texting so fast and constant that he had to stop long enough to read mine. After that, though, he replied once and hasn't done it again. So the problem may be solved. I had intended to use info of his cell carrier to get rid of him, but it isn't a cell carrier. It is some kind of texting service that is not even connected to a cell phone. I found that out by trying to call him, and that's what really made me mad and unable to take the action I wanted to.

  12. #12
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    On my android based phone I found a little app that allows blocking of both calls and SMS. I have used it and it seems effective. I'm not sure about getting charged for the text or a minute of talk but it doesn't allow unwanted texts or calls to interupt my day.
    Len207

  13. #13
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    I'll look for that on my Droid, thanks Len207. What's it called?

  14. #14
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    Quote Originally Posted by Len207 View Post
    On my android based phone I found a little app that allows blocking of both calls and SMS. I have used it and it seems effective. I'm not sure about getting charged for the text or a minute of talk but it doesn't allow unwanted texts or calls to interupt my day.
    Interesting I didn't know that. That certainly would be a handy little app to have.

    Contrarienne, I hope that resolved the problem. If its a texting service you also may be able to text STOP to that # and that should get them to stop, should they start up again.

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