Reply With QuoteYep, and it cost him $35. because he was, as you say, too cool to have a rep make sure his device was complete and operable before leaving.
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charged for replacing a phone with missing part
I've climbed a cellphone tower
Well, like everything, I'm sure there are people who took advantage of the system at one point. Which is why all these policies are in place. But one would think it could at least be a case-by-case basis. In the OP's situation, it doesn't take a rocket scientist to figure out he walked out of the store 3 minutes ago. It wasn't like he was using the missing part as an excuse to return the phone and get his money back. From what I read, he wanted it replaced with the exact same phone (albeit complete) so he could use it as originally intended.Originally Posted by ant1pathy
This confusion can easily be avoided if you pronounce the word intended aloud. If it has a voiced Z sound, then it’s “lose.” If it has a hissy S sound, then it’s “loose.” Here are examples of correct usage: “He tends to lose his keys.” “She lets her dog run loose.”
Loose
not rigidly fastened or securely attached
Lose
to miss from one's possession or from a customary or supposed place
Also, just because a word has an "s" at the end, doesn't mean it needs an apostrophe.
I've climbed a cellphone tower
Yep, and it cost him $35. because he was, as you say, too cool to have a rep make sure his device was complete and operable before leaving.
I've climbed a cellphone tower
I do sympathize with the OP. It's a ****** situation, and I would be angry as hell if it happened to me.
But look at it from the other side. A guy comes in, buys a phone, won't let you assemble it, and comes back in a few minutes later with parts missing. It's just... shady. Like I said, I can assemble any phone before OPUS can print a CSS and the customer can sign for it. There's no reason, unless it's a gift, to NOT have it put together and powered on before you leave. You want to do the setup yourself? That's fine. But the phone will power on and update the time so I know you have network connectivity.
My statements and opinions do not reflect those of my employer, AT&T Mobility. This is disclosed per FTC regulation.
I've climbed a cellphone tower
Iphones have shrink wrap and all other Att phones have a single clear sticker seal on the box, is that right?
Where's the dialtone?
Had I known that you're SOL for missing parts after you walk out of the store then yes I totally would have had them open the box for me to see that all the parts are there. Hindsight is 20/20. The store has already violated their own policy on accepting exchanges with missing parts. He knows that they've messed up somewhere, otherwise he would have stuck by their store policy.
I've climbed a cellphone tower
No, it's not about being "too cool" for anything. It's about being able to do things for yourself. When I go buy toilet paper, I don't want someone to wipe my goddam *** for me. I can do it myself, and prefer to. I have absolutely no idea where the "too cool" came from; probably the same place you got "it saves money".
I've climbed a cellphone tower
You're not buying toilet paper, you're buying a phone. That's expensive. With little parts in it. You can't take 30 seconds out of your busy day to let someone see if all the parts are there?
I've climbed a cellphone tower
Checking to see of all the parts are there is fine. Having them set it up for you, too.....
I've climbed a cellphone tower
A full setup, maybe not, depends on the user. Assembling it and making sure the time updates (network connectivity) is worthwhile, just in case there's something wrong with that one.
I've climbed a cellphone tower
This I'll agree with.
My screen is bigger than yours
Was at an AT&T / Verizon cell shop in FL a few weeks ago helping a friend with getting a new phone. They break the seal, and take everything out in front of you to show that all was accounted for. Once this is done they have you sign a document that says that this had occurred and that everything was there and that the seal was not broken until the box was sat in front of you. Though the OP is the exception I guess that this is becoming a bigger problem that ever and that a lot of people have done this.
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