I recently signed up for Virgin Mobile but for a variety of reasons I had to keep my old phone for an extra month. I now want to switch my old phone number to my Virgin Mobile account but am unsure of the best way to do it. I tried going through Virgin Mobile customer service for this but got absolutely no where so I need some advice.
Would the best way to do this be to:
1. Cancel current Virgin Mobile account (I would then lose the time left on my month)
2. Sign-up for new Virgin Mobile account and switch number through normal process.
My only concern is that there might be some issue with signing up for a new account immediately as I would obviously have all the same contact information. I just really want to avoid Virgin Mobile CR if at all possible.
What do you think?
Thanks for the quick reply. The only issue I see with your suggestion though is that I only have one phone. I assume it is not possible to have two accounts with one physical phone? Wouldn't I then need to cancel the account with the current VM phone I have to start up a new line to transfer to?
I did what you want to do and it went fine. There is no need for any nutty work-arounds/multiple accounts/whatever.
I'm sorry you're having problems - that sucks! Maybe you aren't using the right magic words or something and the VM customer service reps are getting confused? Here's a run down of my experience since reading about it might help you.
Like you, I started up VM service and got some random TN when I activated the VM phone. I used the new VM phone for a week to make sure I got good reception at my house, etc.
After a week, I called VM customer service and explained that I wanted to port my existing [Verizon Wireless, T-Mobile, AT&T, whatever] number to my Virgin Mobile phone and give up my existing VM number (the one that was randomly assigned when I started service with VM.)
The port went fine and the was done in about 45 minutes. However I lost VM service right after the port completed. I called up VM and explained that my number was ported and was fine for a few minutes, but I could no longer call or surf the I-net. They could see that my account balance had "disappeared" so they just gave me a "free" restart and everything was fine, giving me a one week credit in the process. Total time to resolve the problem: 10 minutes or less. Annoying, but no big deal really.
When I reported the post-port service loss here or on another forum, someone said that it's best to specifically ask for a porting specialist when you call the VM customer service number. Apparently they are best trained in this area and know how to do it without your minutes/account balance disappearing.
Pro tip: You can only port a working telephone number. Do not cancel service with your "old" provider. You do not need to call and involve your old carrier. Part of the process is VM sending a notice (electronically) to your old carrier that will instruct them that you are leaving and taking your number with you. This will automatically disconnect your "old" number and if it's the only line/number on that account, the process will generate a closing or final bill from your old carrier.
What you want it absolutely a normal, typical, every day request so if you run into problems/resistance with the main VM customer service rep, just politely ask to work with a supervisor. You can definitely keep your existing account balance and you do not need to set up extra, parallel accounts to get what you want.
Good luck and let us know how it turns out.
It'd be great if they all went as well as your ONE experience did, but there have been enough horror stories in this forum to make it clear that they don't all work that well. YMMV.
I recognize that in your posts you are making a sincere attempt to help and are not trolling or trying to set someone up to fail even though your bizarre, overly complicated, multi-phone, multi-phone number, multi-account, double the monthly rate "method" could easily be perceived as intentionally unhelpful.
You have some misconceptions that need to be addressed.
Your setup works for you and that's fine - for you. I'd feel terrible if someone, especially a newbie, read your post and, because they didn't know any better, followed your advice. It is absolutely reasonable for people to approach the porting process with the expectation that everything will happen smoothly because in the vast majority of cases, it goes smoothly.
As I described in my initial response I had a problem with the porting process. It was resolved quickly and easily with one phone call that lasted less than ten minutes. I didn't need two accounts, two phones, two phone numbers and a second $25 account to fix it. Frankly, no one does.
Agree to disagree. Let's leave it at that.
Hopefully the OP's port goes well using the simple path.
Thanks for all the help everyone, I'll try and go the simple route and if I have any problems with it I'll come back here and Churner can give us all a good round of "I-told-you-so!".