Please Help Camera Picture Problem

[mugendc4]

Hi, I couldn't find much information about this problem but whenever I take pictures with the Droid X, I get a very bright distorted image. It only happens at certain angles taking pictures with the droid x and I'm not sure what the problem could be. I turned off flash, set the scenery to auto + tried a few different scenery and the problem still occurs at certain shots when I take pictures.

Here is a picture showing what I mean


Any help would be appreciated

Thanks

[FAUguy]

It is either a software problem, or a damaged camera sensor effecting the iris. The phone needs to be exchanged for another one.

[mugendc4]

thanks for the response, I'm hoping it's just a software problem because I'm past my 30 warranty but still under a year manufacture warranty. Kind of disappointing if I have to send it to motorola and get a refurb back. It's annoying and random, sometimes taking pictures is fine but I was having problem shooting toward west.

[FAUguy]

How long have you owned the unit? Did it always do this or just start recently? I'd take it to a Verizon store first and show them. You might get lucky and have them change it out. Otherwise you'd have to deal with Motorola's warranty, but either way you would probably end up with a refurbished unit replacement, not a brand new one.

[mugendc4]

I notice it happened a couple of months ago, but it happens randomly. I don't take pictures every day so I could never diagnose if it was a consistent problem or random. I just got fed up because when I'm actually needing to take a lot of pictures from different angles, that occurs. I tried to replicate the problem but it doesn't happen "go figures." Just hopefully the new update would take care of this problem.

[FAUguy]

There's still no solid date on when the new firmware for the Droid X will hit. But if that doesn't fix it, then it would have to be replaced, as it would most likely be a hardware problem, not a software problem.