My dad ported his number over from Rogers to Chatr. However, he hasn't been able to use his phone since.
The rep at future shop told us it should take about 2 hours at most but now it's almost 3 days and they still couldn't resolve it. We got the sms confirmation saying the number is ported over successfully but we still can't make or receive any calls. We called CS numerous times but every time I called they said it's been escalated. The problem they said is our profile for some reason is not in their billing system which would make the account inactive.
Yes, I have. The same thing happened to me because I was previously a Chatr customers and then came back a few months later. When I ported back my number to Chatr, the billing system would check the old account for available balance and check if the plan had been paid for instead of the newly activated account. In the end, customer service had to transfer the balance over from the new account to the old account. The billing system is set up to go by phone number rather than properly going by account number to determining billing statuses. I'm not sure if you're talking about a number that has been taken to Chtar more than once or not.
hey, thanks for your response. No, this is the first time the number has been taken to Chatr. It feels like they don't give a crap about your business. If everything goes through smoothly, I'm sure it's a great service but if something goes wrong don't expect someone can help you
We're sorry to hear you are not having a good experience porting your number over. Have you tried contacting our care reps at 1-800-485-9745. Or if you prefer, send us your account details through our contact us form (link below) and we'll look for it so we can get everything fixed for you.
I was told that I should not believe everything I read on the Internet, but I can't help but noticing this as I am thinking about migrating from Fido to Chatr, and also porting my number over too. I hope I don't run into this kind of obstacle, as I have already hit a bit of an ordeal trying to simply activating a line with Solo Mobile (read my thread if you are bored / interested over on that sub-forum) lately. Chatr is my 2nd choice / third choice. Because if this is deemed scary, may be I should consider going to the dark side (WIND Mobile, how dare I) :-) .
But it seems like social media reps are now all active from Fido, Rogers and even Chatr. Well, that's not a bad thing, if indeed they can really catch the stuff falling through the cracks.
good luck on that number port. Anyway, here's a change of events. My issue was fixed on Monday (June 13). It worked for two days then suddenly today (Wednesday) the phone suddenly show "unregistered sim". I called in and they said that the number mysteriously vanished from the system. They had to put me on a temporary number now and not sure when they'll get back to me.
Can't believe something that was fixed can be unfixed spontaneously.
peugeot206, I hope Chatr will fix your father's problem soon. I've called Chatr's customer service help line many times and they have been helpful and respectful. But I never would've thought that going from Rogers to Chatr (essentially the same network) would cause more hassle than say another provider.
As for those who are worried about porting over the Chatr, don't let one isolated issue turn you away from Chatr's services. I have ported my Rogers line to Chatr a month and a half ago, and it's been fine. I went to Best Buy for the sim card and they did the porting for me. They claimed the porting would take between 30min to 2 hours. I was able to receive cell service after 1 hour of porting. Until this day, everything has been fine (except for the wacky cell tower near my house which gives me inconsistent reception). So if you are planning to go over to Chatr, I can assure you that the people working there are pretty well trained and the system is pretty rock solid.
I registered just so I could comment on this thread:
Chat-R (like Rogers) treat their customers with no respect or care. I'm also having the same porting issue as you. Porting should not take more than a few hours, any low level employee at a cell shop will tell you this. As will the FCC: http://www.fcc.gov/encyclopedia/wire...y-wlnp#howlong . The only reason it should take longer is if there's an inordinate number of port requests at one time. Seeing as Chat-R has made no remarkable changes to their pricing plans recently, I do not think that this is the issue. But it has been 2 days since my port request (from Mobilicity to Chat-r), and the number has still not been ported. I have contacted Chat-R CSRs multiple times and they are of no help, simply telling me to wait patiently. If I had more choice in the matter, at this point I would leave Chat-r and return to Mobilicity. I'm in a business that requires that I am readily reachable via phone, but it is both impractical and nearly impossible to get my temporary number to any and all people that may be trying to reach me. To anyone considering a switch to Chat-R I recommend the following: DON'T DO IT.
I'll keep everyone posted on how this ordeal plays out.
The one line that I ported from Mobilicity to Chatr was successful but did take an extra day for some reason. That was at end of June. (But I'm about to port that out again, as the coverage at home is still a big problem, today I missed 3 important calls!).
@sir_jafac, if this is for business, you might have to check carefully if Mobilicity can suit your need as they are a new company. Coverage is limited, and there are holes even w/in coverage area.
TELUS, Rogers/Fido, SpeakOut, 3, CSL, China Mobile, au by KDDI, Travel SIM UK
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sir_jafac,
Greetings.
Though Canadian policy in regards of telecom is pretty much carbon-copy the American counterpart, it would more proper to quote from the Canadian body...
TELUS, Rogers/Fido, SpeakOut, 3, CSL, China Mobile, au by KDDI, Travel SIM UK
Feedback Score
1 (100%)
Folks,
Porting nightmare is not limited to one carrier... Big or New, Main brand or Fighter brand. The clearing house for WNP only requires a few piece of information and a human touch to accomplish. The only times it gets nowhere is the number tied to the account has AR issue or the switches on either side failed to release / add the number.
Fast forward almost 3 months and I'm porting out from Chatr. Will see how fast this works (heard about the Speakout Wireless problem over on WIND sub-forum). I also have experienced problems porting from Fido to PC Mobile, but it was suspicious because the rep told me that the porting won't work even before he got the account number or other info from us. Subsequent calling back (had to do it a few more times because PC Mobile lines kept dropping or looping back to initial IVR) worked, with a great rep (other reps sounded like they hadn't slept for days).
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Originally Posted by Rogido
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