TELUS changes cancellation fees, now you pay the remaining device balance.

[howard]

I'm getting some example numbers to compare...

TELUS revolutionizes wireless device ownership in Canada

TELUS does away with high cancellation fees, championing fairness and transparency for Canadians with new Clear and Simple device ownership agreements

Toronto, On – TELUS has achieved another milestone today in its commitment to make wireless client experience friendlier for Canadians by further simplifying device ownership agreements and sweeping away high cancellation fees.
When TELUS consumers and business customers want to end their agreement early to upgrade to a new TELUS device they only need to pay their device balance displayed on their monthly bill – the remaining portion of the device credit they received when they purchased their previous device.
“Over the last few years, we’ve worked hard to enhance what Future Friendly really means for our customers. They want more than just the latest smartphones - they want a stellar customer experience and that is what we are striving for,” said David Fuller, TELUS Chief Marketing Officer. “We believe they deserve fairness and transparency in their pricing from us and that’s what we’ve done by removing system access and 911 carrier fees, simplifying our pricing plans, lowering international roaming rates, setting up free SMS notifications to alert clients about data usage which helps them avoid surprising overage charges, and offering to unlock their devices. Now, we are taking our commitment one big step further by removing significant cancellation fees and offering our customers the option of upgrading to a newer device at any time, rather than making them wait until their agreement expires. These improvements further solidify our commitment to offer the best customer experience in Canada.”
Since November 2010, all TELUS customers have been able to upgrade to a new device at any time with TELUS’ Early Device Upgrade program. TELUS’ new and improved device ownership program enables customers who signed up after November 21, 2010 to see the remaining device balance displayed on their monthly bill, a balance that goes down every month until their agreement expires. TELUS customers can now upgrade at any time to a new handset at the acquisition price simply by paying back their outstanding device balance. If customers want to leave TELUS, they no longer pay costly termination charges, but instead merely pay back their remaining device balance, plus a small administrative account closure charge of $50.
For more information about TELUS products and services, please visit www.telus.com.

[WorldIRC]

Hell ya! Hope the other's follow lead.

[tobeychris]

Anyone see where to find this info?

[soniko]

Anyone see where to find this info?

i saw the device balance in this month's bill

[maddog497]

This is a fair way of doing business. Way to go Telus. You receive a subsidy when signing and it gets paid off on your time frame. If you want to wait the full length of the contract, so be it. If you want to pay it off early, that works as well. I'm curious about the data cancellation fee?

[WorldIRC]

Data Cancellation is probably calculated into that subsidy value.

[Joelle]

Data Cancellation is probably calculated into that subsidy value.

Yeah, it's 50% of the device balance.

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[Aggressor]

Yeah, it's 50% of the device balance.

So does that mean that if the device balance is $400, $200 of that is the data cancellation fee? Or is it $400 + $200 data cancellation for a total of $600?

[claudiu_corbea]

This is fair business but the only problem is the non subsidy pricing will be very high so even if you want to pay it off early they will still make a hefty profit out of you.

[duffy11]

Haven't Virgin Mobile and Koodo been doing this for a while now? If you want a subsidized handset you start up a "tab" with them, and every month ten percent of your bill goes towards paying down that tab.

It's good that Telus has picked this up (it's more fair, I think), but it's hardly revolutionary. :-)

[duffy11]

(Actually, Virgin and Koodo don't make you pay the $50 cancellation fee, either.)

[Joelle]

^
That's true, but the tab takes longer to pay off.

There are probably phones that will be paid off in a shorter amount of time with Virgin, but for the most part, with smartphones, you're better off knowing when it'll be paid off.

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[dvs_rydin]

hmmm... so with me being on CDMA (with 1.5 yrs left = 20x18 = 360), can I switch to a HSPA/Clear and Simple plan, buy the phone outright (let's say a cheap non-subsidized handset), and only pay the admin fee to cancel? (i.e. $50 cancellation charge)

In other words, i've effectively cancelled my CDMA contract (old cancellation policy) for $50 plus bought a brand new phone outright which I can try and sell?

[howard]

I asked TELUS for an example and here's what they gave me:

Apple iPhone 4 32 GB
No agreement price: $749
With a three-year agreement: $269
Device credit: $480 ($480 divided by 36 months = 13.33 per months on your agreement).

Cost to upgrade your device 18 months in your agreement for example (for customers who signed up after Nov. 21, 2010): $240

[Kardall]

From all the reports/rumors, the $200 DCF (Data Cancellation Fee) is only applied if you take it off before 12 months. If you cancel the contract completely and shut the number off (port it) then you pay the administration fee + device balance.

I haven't been able to get a solid answer out of anyone. One person says one thing, another says another. Not sure exactly, and I haven't seen any bulletins outlining what exactly the process is for handling say a 8month cancellation of an iPhone 4 32gb with the Device Balance System.