How do you you access voicemail from a landline?
Dialing the cell number and pressing # after the announcement doesn't work.
Hmmm, I guess my wife will have to call customer support to fix it.
She tried it 4 or 5 times, getting very frustrated, she made me try it and I can confirm it does not work.
She used the default outgoing message, and many people said to press # during the outgoing message, so she even tried adding a personalized message but was unable to skip it by pressing #. It still didn't work. Every time, it just goes to actually recording a message.
What kind of landline were you using to call in to your voicemail? If a Voip line (depending on the provider and settings), it's possible that the VM system simply didn't recognize the touchtone. Have you tried it from a different cell phone or a different landline?
It is VOIP, but through an ATA device. I thought in that case, the tone would be generated by the landline phone connected to the ATA device? We haven't tried a different phone, but we'll give it a shot and see if it works. Our VOIP has no problems at all accessing my T-Mobile prepaid via landline though.
I'm using Google Chat for VOIP through an Obihai Obi100. It didn't occur to me before to try my Verizon Prepaid phone, it should use the same system as my wife's PagePlus (I think) - just tried it and it works. Weird. Must be something to do with her account.
I have no trouble either.
Dial your cellphone
wait until you hear "this call may be monitored ..."
press 4-digits plus #
If you're using a Voip service that you have a lot of configuration control over (e.g., the Google chat with obi100), you can change the settings in the ATA to force Inband touch tones. If you're using a provider-managed service, like Vonage, you're probably SOL.
It is odd that one Verizon-based voicemail works and another doesn't, but it may be worthwhile playing with the DTMF settings in your ATA to see if you can get it to work more reliably. (Just a word of caution--what ultimately works for Page Plus could end up breaking some other IVR services...)
Strangely enough, my wife tried it today and it actually worked. Go figure!
I probably would have thought she did something wrong the first few times had she not made me try it myself that day.
My experience is you have to wait a few seconds until you something before moving on to the next step.
I had trouble at first too.
Somehow, it worked right away. She pressed # as soon as the robot lady started talking, and it asked for the password. It's not the first time we've experienced problems with technology that fixed itself, so we'll just blow it off as one of those things!