So apparently my number is not in ST's system, I have had my E71 activated for the past few months, it says my phone is inactive and has a completely different number. The customer service are morons, and my service has expired about a week ago and today, right now I am still using unlimited everything...
I try to talk to the customer service to have them update their system or something but all they do is act like I am an idiot who doesn't know his phone number, when they're system sucks and they're ignorant and can't fix the problem so I guess I will get free service until they finally can correct or update my phone number in their system.
I am trying to be legitimate and add a service card but no... /rant.
Oh yeah, I tried calling twice tonight, first time the lady acted like she couldn't hear me... the second lady hung up on me after putting me on hold for 20 minutes. What a bunch of goons.
Sweet dude hope it lasts a long while. It's straight talk screw up.
I had my phone last 3 days past its due date before. That was the longest though.
Sent from my SAMSUNG-SGH-I897 using HowardForums
I know, this has happened before and I got free service for about two weeks.
I am trying to add a service card but these idiots who work as customer service or tech reps are morons and literally can't help me at all or understand that it's their problem, and that my service is expired but yet I get unlimited everything and can't add a card. FTW.
Years ago when I had att gophone I used to pay 10 cents a message and one day I stopped getting charged for my messages and continued for 4 months until I called and had a question about my accouht and I mentioned something about text and she was like sir you haven't sent or received messages in months. I literally slapped myself and played dumb but by the time I got off the phone I was back to getting charged. Never knew what caused it. If it ain't broke don't try to fix it.
Sent from my LG-P506 using HowardForums
I know but all I am concerned about is one day, while I am on the road or something having my service cut off.
I don't mind the free service at all, it seems like they don't even know my phone # exists lol. I will keep riding the free service train until it ends, last time this happened it lasted for about two weeks, then my service was cut off.
So are you still getting the free service still or did you cut you off
why was this rated 1 star????
@xFalcon95: I was wondering the same thing. Still getting Unlimited Everything for free? If so then I would just keep my mouth shut and rake it for what it's worth. It's not your fault. You said you've tried several times to correct this. However, I would probably put a phone on a pay-as-you-go plan from PagePlus (best prepaid coverage) just in case.
Have you tried calling the Miami, FL office? I've heard they speak AMERICAN English there, LoL. Call during regular business hours: 1-800-876-5753. If they're busy then you will be forwarded to an outsourced operator (which i'm sure you'll be able to distinguish). Feel free to just hang up and call the number again until you get through :-)
I had something similar happen. 3 months after I ported in, my account was still showing "port-in-progress" and I couldn't add airtime. Customer service insisted that I was not activated and I kept reminding them that I was calling FROM THE ACTIVE PHONE. They didn't believe me!!!
The only reason that I insisted that the problem get fixed (so that I could PAY THEM) was that I was worried that if I were to get disconnected, I would lose my phone number, which I've had nearly forever.
Millions of e-mails back and forth with the Facebook reps and wayyyy too many hours on the phone. It took weeks to fix.
I have been tryin to activate a phone for 15 days now. I bought a phone from someone 600 miles away in a totally dif state. straight talk keep sending me sim cards and keep activating my phone with the previous owner number then they say they cant change it so they have to send me another sim card. we have been thru 5 sim cards and today they still keep putting the previous owner number on my phone even when i tell them 10 times before giving them sim card number that i need a new number with my zip code. so now the previous owner that moved her number to another phone cant talk on her phone because i have her number so im gettin all of her calls. i stay on phone for hours with straight talk cust serv and all they say is give me 3 mins why i do whatever to ur account. they say this about 15 times and then they say well ur phone should b activating in 24hrs and in 24hrs still the same number. ive never encountered such poor cust serv. Now they say they are goin to send me another phone so i will see how it goes. AVOID CUST SERV IF ALL POSSIBLE