The CSR still had no idea, so I gave them the plan code from mobilesyrup - apparently, it's the Quebec code - Ontario is BBD8RA0DK, which he finally found in the system and was able to add. One issue though, he said it does not include tethering (i.e. tethering was removed from my line when the new plan was added). Anyone else have this?
No longer a separate SOC for tethering. Tethering is included into BBD8RA0DK
I should also add that it wreaked havoc with my retention data credits etc - had to shift to an in-market iPhone data value pack. I will fix it through retentions but I suppose they could give me some grief. Definitely something to keep in mind for those of you with crazy retention deals.