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Thread: My phone was deactivated?! Why?

  1. #1
    Join Date
    Jul 2011
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    Unhappy My phone was deactivated?! Why?

    I am not happy. I'm really starting to HATE PP!

    I have been using PP now for a little over a month. On the 1200 talk and text plan.
    A week ago, I refilled my acct. Everything went fine. I got a little text msg saying the plan was added etc.
    Everything look right on my PP acct.
    Then yesterday, I get a text saying my acct is at $0. Then about an hour later, my phone was cut off.

    I went online. And it showed 0 balance. And under the talk/text and data... that area is blank, where it shows how much you have left etc. BUT it shows the date Sept/2/2011, and that I refilled on the day. ( Which is correct )

    WHAT THE HECK IS GOING ON? I emailed PP twice, because I can't get through on the service #.
    I'm getting ready to make a trip, I can't be without a phone. I'm about 2 seconds away from going back to Straighttalk, and a cheap o walmart phone. At least I never had a problem with them.

    If anyone can give me some information, on what I can do to fix this... I would be very very thankful.

  2. #2
    Join Date
    Aug 2009
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    19
    Phone
    Motorola Q
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    Page Plus
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    Something similar happened to me last week. I am signed up for auto-renewal. Even though my card was charged for the auto renewal of my TNT 1200, for some reason the renewal failed. My phone was disconnected and I was unable to make/receive any phone calls. I called customer service (had to wait 20 minutes) and they told me that the renewal had failed due to a glitch in the system. This is the 1st time this has happened in almost 2 years, I hope it does not happen again.

  3. #3
    Join Date
    Feb 2009
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    Quote Originally Posted by horsegirl View Post
    If anyone can give me some information, on what I can do to fix this... I would be very very thankful.
    You need to call customer service at 1-800-550-2436. They opened at 9:00 AM Eastern. They can look up your account (which we cannot do on here) and resolve your issue for you.

  4. #4
    Join Date
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    I couldn't get through on thier service #. I wrote to different emails to them.
    Then this morning after about 24 hours without a phone, they send me an email saying it was a glitch in the system. And they have fixed everything. I checked my acct, and they re-added the 1200 plan. Everything is working fine so far.
    I really hope that doesn't happen again.

  5. #5
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    Feb 2009
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    Sorry that happened to you. Glad to hear you are back up and running.

  6. #6
    Join Date
    Jan 2010
    Location
    Long Beach, CA
    Posts
    50
    Phone
    Moto Q9M
    Carriers
    Page Plus
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    This is one of those cases where Im glad I use google voice. I give my google number out to everyone and it forwards all my calls and texts to my pageplus number. I figure if something went wrong with my phone or pageplus service, at least I could still check my voice and text messages online. I sure hope they add MMS soon if ever.
    Last edited by joe.joe; 09-09-2011 at 03:52 PM.

  7. #7
    Join Date
    Jun 2005
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    A couple of months ago, I had added a TnT1200 PIN to my account a few days before the expiration. The day after it should have renewed, I received an SMS stating that my plan had renewed a day late due to a glitch in their system. They had added $3 to my account for the trouble. Not sure how they came up with the $3.

    Also, there have been many times that I have tried to log into PP's site to check my balance, only to find out their system is down.

    It seems that whatever back-end computer system PP uses is not very reliable.

  8. #8
    Join Date
    Jan 2008
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    31
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    HTC Ozone
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    Page Plus Cellular
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    Quote Originally Posted by crazyk4952 View Post
    Also, there have been many times that I have tried to log into PP's site to check my balance, only to find out their system is down.
    "Now get your account balance, exp. date, and minutes/texts/data left by texting bal to 7243. Sent text uses your plan, reply text is free."
    Actual listing in the TV section of the Marin (CA) Independent-Journal: Movie "The Wizard of Oz": Transported to a surreal landscape, a young girl kills the first woman she meets, then teams up with three complete strangers to kill again.

  9. #9
    Join Date
    Jun 2005
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    For some reason, when I get the reply from 7243, it freezes my phone and I have to pull the battery

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