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Thread: HTC Thunderbolt intermittent data outages in Phoenix area

  1. #1
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    HTC Thunderbolt intermittent data outages in Phoenix area

    Verizon technical support has confirmed that their LTE network is having problems holding connections to Thunderbolt phones in Phoenix. The problem manifests itself as the data connection just being dropped when you try to use it.

    It will come back if you "force" the issue by turning Airplane mode on and off or switch the data connection to CDMA only, then allow it to connect, then switch the data connection to LTE/CDMA.

    I worked with their tech support this morning for an hour to rule out the phone.

    If you are having this problem in Phoenix please call them so they fix it quicker.
    Last edited by zowwie85; 09-25-2011 at 12:25 PM. Reason: add a work-around

  2. #2
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    Does this happen to your phone all the time? The Thunderbolt is known to have some problems with data connectivity. Have you made sure to update your phone to the latest software by going to about phone?

  3. #3
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    Verizon advised me that the ticket was "resolved."

    It didn't mean the problem was fixed. A couple of weeks ago I flashed my phone with Synergy Rom and a newer radio. The result has been much more stable for me. I'm unlikely to flash it back to stock to find out if an issue still exists.

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