I recently had a problem with my data being shutdown after upgrading to the $60 unlimited plan. I was previoulsy on their $50 plan with 250MB of data. On 9/21, I upgrade my account to the $60 unlimited plan, and on 9/21 and 9/22 I listen to Pandora radio for a total of 2 hours (on my commute home). The following day, my data no longer works. I try to reach H2O customer support via website, email and by phone; I finally get thru over the phone (after 3 calls and 40+ minutes on hold each time), but no one can help. Then just today, I receive the email response below. H2O, I hope you are reading this, because you just lost a customer.
Good Day Valued Customer,
Thank you for contacting us and we apologize for any delays in responding.
It appears the account may be low on data. Although we offer unlimited data for the new H2O $60 Month Plan, unlimited does not mean unlimited without reasonable use. Please allow for the next billing cycle, to continue the web browsing.
Do not hesitate to contact us at (800) 643-4926, if you have any questions regarding the matter above.
Thank you for your time.
Customer Care Department
Locus Telecommunications, Inc.
H2O Wireless Support: (800) 643-4926