So what is unlimited data then?
I recently had a problem with my data being shutdown after upgrading to the $60 unlimited plan. I was previoulsy on their $50 plan with 250MB of data. On 9/21, I upgrade my account to the $60 unlimited plan, and on 9/21 and 9/22 I listen to Pandora radio for a total of 2 hours (on my commute home). The following day, my data no longer works. I try to reach H2O customer support via website, email and by phone; I finally get thru over the phone (after 3 calls and 40+ minutes on hold each time), but no one can help. Then just today, I receive the email response below. H2O, I hope you are reading this, because you just lost a customer.
Good Day Valued Customer,
Thank you for contacting us and we apologize for any delays in responding.
It appears the account may be low on data. Although we offer unlimited data for the new H2O $60 Month Plan, unlimited does not mean unlimited without reasonable use. Please allow for the next billing cycle, to continue the web browsing.
Do not hesitate to contact us at (800) 643-4926, if you have any questions regarding the matter above.
Thank you for your time.
Customer Care Department
Locus Telecommunications, Inc.
H2O Wireless Support: (800) 643-4926
So what is unlimited data then?
Streaming anything is going to raise the eyebrows it seems. There already those trying to root their phone so they can tether which should get them shut off real quick.
This plan will be perfect for those that want to surf, email, facebook, etc. Even navigation seems risky.
I kept my ATRIX to see how this played out but I think I am better off staying with Sprint postpaid.
For an extra 20 a month, it's worth it.
I see a class action lawsuit on the horizon for H2O
Just because nobody reads the TOS does not mean it doesn't apply.
I wish the companies that have hidden caps would just be up front, put a cap on it and let the subscriber know.
At least Virgin and T-Mobile are up front about what you get.
its martketing lies to americans
LIEING TO AMERICANS and then ripping them off. Why do we stand for this??? Raise hell on their facebook page... they PRAISED unlimited data for weeks and now look at this thanks for the email. forwarding it to my legal reps who love class actions
Have them read the TOS here: https://www.h2owirelessnow.com/pageControl.php?page=Tc and then let us know what they think.
I'm not defending them (I think they suck like the rest of them for doing this) but your agreement to use their service and the conditions that apply are pretty clear.
I see a class brewing unless its specifically states a cap in the plans user agreement.
straight from their contract.
UNLIMITED Data Services. UNLIMITED DOES NOT MEAN UNREASONABLE USE. If your plan includes data services, such services are provided solely for purposes of web browsing, messaging, multimedia streaming - Pandora = Multimedia Streaming........ Oxymoron anyone?
So I guess unlimited is a complete and total pile of bull*****. Attorneys are gonna eat this up and I would suggest making a screenshot of their site before they have a chance modify the TOS after seeing this.
Theres a binding arbitration clause in their TOS as well...
Verizon 4G LTE
San Francisco | San Jose
AT&T 4G LTE
Everybody's a Philadelphia lawyer it seems. This issue had been beat to death in the Simple Mobile, Straight Talk, and Page Plus forum but yet it doesn't seem like anyone has been victorious in the battle.
You have two options really.
1. File a formal complaint with the FTC and let us know how you make out.
2. Vote with your wallet and find another carrier that suits your needs.