People be aware of rhapsody "free trial" you will be charge!!!

[lck2011]

Couple weeks ago i received a txt mssge from metro offering me a free 90 days trial of rhapsody free music and bla bla bla. So i accepted, of course thinking to cancel before it expired, anyways i never got a confirmation txt , so i forgot about it, yesterday i got my billing txt. It was $76 dollars!!! (my monthly bill is 60 with international calling) so i called costumer service and they refused to removed the charge!!!!! Because "i used the service" and i said wtf!!!!???? First they offer me a free trial and now they charging me???!!!!!! So is $16 to use that crap??? End of history....they just charged me 4 bucks cuze the days or something. But is still....i do not really care about the 4 dollars, is the fact that i feel like a got robbed, never had any issues with THEM (excluding the worthless costumer service at the store), but really i noticed their ads and free offers are very misleading, the other day i saw on the spanish tv offering the samsung admire with 4g speeds, wtf?, nope from the local store or anything like, it was official metroTV AD

i hope this help other people to decide before sing up for a "free trial" dont screw-robbed like they did to me!!!! It was $4 dollars for me, now multiple that for millions of costumers, they will pocketed a very good profit, now i'm realized that metro is not different from another contract carrier, sucks!!!!!

[Kat58]

Isn't this free with the $60 plan?

[ChazzMatt]

Isn't this free with the $60 plan?

Yes, it is included with the $60 unlimited plan.

When I bought the phone, the corporate store "upgraded" me to the $60 plan. I didn't complain, I was so happy to finally get this phone! But I'm probably going back to the $50 plan next month. I'm curious how much data I actually use.

According to Consumer Reports most smartphone owners consume less than 500mb per month of data:

http://news.consumerreports.org/elec...mber-hogs.html

go there and look at that chart.

[n4zty]

when u download the songs are u actually downloading mp3 files or is it locked up encrypted somewhere?

[Mrcricket23]

Thats odd, If trial is 90 days(3 months) and it just recently started couple of weeks ago why would it raise your monthly rate IF the trial promotion has not expired yet?


FAQs
Q1: Are customers that purchase an LG Optimus, Huawei Ascend or a Huawei Ascend Tapout Special Edition phone eligible for the promotion?
A1: No, only customers purchasing one of the following Android devices are eligible for the promotion: Huawei M835, Samsung Admire (Grey), Samsung Admire (Red), Samsung Galaxy Indulge, LG Esteem (coming soon), Huawei M835 Special Edition (coming soon) or the HTC Wildfire (coming soon).
There will be reporting run to confirm non-eligible devices are not being setup on the promotion.

Q2: Who can activate the new Rhapsody Music for All promo plan?
A2: Any customer with an eligible handset may be put on the Rhapsody Music for All promo plan. This includes a brand new activation of an eligible handset for a new customer, an existing customer with an active eligible handset changing to the Rhapsody Music for All promo plan, and a customer coming in with a non-activated eligible handset that wants the Rhapsody Music for All promo plan. All of these scenarios, with an eligible handset, may take the Rhapsody Music for All promo plan

Q3: How do we award the Rhapsody Music for All promotion?
A3: Customers wanting to sign up for the promotion need to be setup on one of the following rate plan SOCs: ISMT90M (CDMA/3G devices) or 4G90M (4G devices).

Q4: What plan features are included in the Rhapsody Music for All promotional plan?
A4: Customers with a CDMA Android device will have the same features of the $50 Wireless for All rate plan (RSMT50) + receive free Rhapsody Unlimited Music for 90 days. Customers with a 4G LTE Android device will have the same features of the 4G LTE $50 rate plan (4GR50) + receive free Rhapsody Unlimited Music for 90 days.

Q5: What if a 4G LTE customer wants unlimited data, MetroSTUDIO video on demand, Pocket Express or Visual Voice Mail Plus?
A5: Customers that want one of the features listed above will need to sign up on the $60 Rhapsody Unlimited Music Plan. These customers should not be setup on the $50 Rhapsody Music for All promo plan as they will lose the unlimited data, MetroSTUDIO video on demand, Pocket Express and Visual Voice Mail Plus features.
Customers interested in trialing Rhapsody that are not eligible for the Rhapsody Music for All promo, can take advantage of Rhapsody’s 14 day free trial.

Q6: Does Rhapsody count against the 1GB data bucket for 4G customers?
A6: No, Rhapsody will be counted as unmetered data and will not count against the 1GB metered data bucket.

Q7: Is the $5 family plan discount available on the Rhapsody Music for All promotion plan?
A7: No, customers are receiving the promo at a $10 discount off the regular $60 Rhapsody Unlimited Music for All rate plan price.

Q8: What happens to a customer’s rate plan after the 90 days?
A8: After the 90 days the customer will be asked, via SMS, if they want to upgrade to the $60 Rhapsody Unlimited Music Plan, if not then they will be moved to the standard $50 Wireless For All (RSMT50) or the standard 4G $50 (4GR50) rate plan.

Q9: What if customers do not activate Rhapsody while on the promotion?
Q9: If a customer does not activate Rhapsody within the first 30 days of being on the promotional plan, they customer will be moved to the standard $50 Wireless For All (RSMT50) or the standard 4G $50 (4GR50) rate plan. If the customer comes back later and asks to be placed back on the promotion they can be moved back to the promotional plan.

Q10: Can the Add An Android II and the Rhapsody Music for All promotions be combined?
A10: Yes. The new activation requirement for the Add An Android II promotion can be a new activation setup on the Rhapsody Music for All promotion.

[geetech84]

Isn't this free with the $60 plan?

Umm no it isnt..I thought so too..but I went online to talk to metro ppl and see what was up with the rhapsody..she said I have video On demand from metro Studio..she said for 10 extra. I can get rhapsody.I ask I thought with the 60plan had that free..she said no.but I can take off video on demand and add rhapsody for the same..So I ask her will that up my plan to make sure it will not go over 60 she said no it be the same cause I'm taking off video on demand and replace of with rhapsody ..

Sent from my LG-MS910 using HowardForums

[Kat58]

Ok this is confusing! It shows that Rhapsody is available with the $60 plan, NOWHERE does it state that you have to pay an additional $10!

Rhapsody Unlimited Music is the ultimate plan for music fans, featuring unlimited talk, text, web, multimedia streaming and downloading access, and music. When you sign up, you’ll be able to listen to any song in a catalog of millions, and even download playlists using the Rhapsody® App.

Tap into 12 million songs from your Android™ phone
Hear old school hits and the newest releases
Download music and listen without a connection

Rhapsody Unlimited Music is available for $60 for MetroPCS Android cell phones. Taxes and regulatory fees included. No annual contract.

Sign up today online, in stores or by calling 1-888-8metro8.

If you’re on another MetroPCS rate plan and use an Android phone, you can easily switch to Rhapsody Unlimited Music in My Account.

http://www.metropcs.com/rhapsody-unlimited-music/


Now on this screen it says for the $60 plan you have your CHOICE of Rhapsody Unlimited Music or MetroSTUDIO Video on Demand so I'm assuming you have to pick one. I was not asked which one I wanted when I bought my phone.

http://www.metropcs.com/plans/defaul...ab=smartphones

[Kat58]

So the question is...which one would you rather have?

[lck2011]

Thats odd, If trial is 90 days(3 months) and it just recently started couple of weeks ago why would it raise your monthly rate IF the trial promotion has not expired yet?


FAQs
Q1: Are customers that purchase an LG Optimus, Huawei Ascend or a Huawei Ascend Tapout Special Edition phone eligible for the promotion?
A1: No, only customers purchasing one of the following Android devices are eligible for the promotion: Huawei M835, Samsung Admire (Grey), Samsung Admire (Red), Samsung Galaxy Indulge, LG Esteem (coming soon), Huawei M835 Special Edition (coming soon) or the HTC Wildfire (coming soon).
There will be reporting run to confirm non-eligible devices are not being setup on the promotion.

Q2: Who can activate the new Rhapsody Music for All promo plan?
A2: Any customer with an eligible handset may be put on the Rhapsody Music for All promo plan. This includes a brand new activation of an eligible handset for a new customer, an existing customer with an active eligible handset changing to the Rhapsody Music for All promo plan, and a customer coming in with a non-activated eligible handset that wants the Rhapsody Music for All promo plan. All of these scenarios, with an eligible handset, may take the Rhapsody Music for All promo plan

Q3: How do we award the Rhapsody Music for All promotion?
A3: Customers wanting to sign up for the promotion need to be setup on one of the following rate plan SOCs: ISMT90M (CDMA/3G devices) or 4G90M (4G devices).

Q4: What plan features are included in the Rhapsody Music for All promotional plan?
A4: Customers with a CDMA Android device will have the same features of the $50 Wireless for All rate plan (RSMT50) + receive free Rhapsody Unlimited Music for 90 days. Customers with a 4G LTE Android device will have the same features of the 4G LTE $50 rate plan (4GR50) + receive free Rhapsody Unlimited Music for 90 days.

Q5: What if a 4G LTE customer wants unlimited data, MetroSTUDIO video on demand, Pocket Express or Visual Voice Mail Plus?
A5: Customers that want one of the features listed above will need to sign up on the $60 Rhapsody Unlimited Music Plan. These customers should not be setup on the $50 Rhapsody Music for All promo plan as they will lose the unlimited data, MetroSTUDIO video on demand, Pocket Express and Visual Voice Mail Plus features.
Customers interested in trialing Rhapsody that are not eligible for the Rhapsody Music for All promo, can take advantage of Rhapsody’s 14 day free trial.

Q6: Does Rhapsody count against the 1GB data bucket for 4G customers?
A6: No, Rhapsody will be counted as unmetered data and will not count against the 1GB metered data bucket.

Q7: Is the $5 family plan discount available on the Rhapsody Music for All promotion plan?
A7: No, customers are receiving the promo at a $10 discount off the regular $60 Rhapsody Unlimited Music for All rate plan price.

Q8: What happens to a customer’s rate plan after the 90 days?
A8: After the 90 days the customer will be asked, via SMS, if they want to upgrade to the $60 Rhapsody Unlimited Music Plan, if not then they will be moved to the standard $50 Wireless For All (RSMT50) or the standard 4G $50 (4GR50) rate plan.

Q9: What if customers do not activate Rhapsody while on the promotion?
Q9: If a customer does not activate Rhapsody within the first 30 days of being on the promotional plan, they customer will be moved to the standard $50 Wireless For All (RSMT50) or the standard 4G $50 (4GR50) rate plan. If the customer comes back later and asks to be placed back on the promotion they can be moved back to the promotional plan.

Q10: Can the Add An Android II and the Rhapsody Music for All promotions be combined?
A10: Yes. The new activation requirement for the Add An Android II promotion can be a new activation setup on the Rhapsody Music for All promotion.

I got my admire 08/20/11, like I said they send me a txt offering me raphsody "free trial" for costumer with the $60 plan, so I texted back accept, but I dont have a $60 plan, I do have the $50 plus international calling, so is $60, but now that Im thinking about it, the only explanation that I have is the those B*stards upgrade me to the $60 plan plus intenational calling, even though my phone is not lte or 4g capable is a freaking 1x!!!( maybe in the future 3g) but still then where the other $6.67 came from???? cuze according to them I owned them $ 76.67, but nothing that I can do those CS are worst than people at the store GRRRRRRRRR!!!!!

[lck2011]

Ok this is confusing! It shows that Rhapsody is available with the $60 plan, NOWHERE does it state that you have to pay an additional $10!



http://www.metropcs.com/rhapsody-unlimited-music/


Now on this screen it says for the $60 plan you have your CHOICE of Rhapsody Unlimited Music or MetroSTUDIO Video on Demand so I'm assuming you have to pick one. I was not asked which one I wanted when I bought my phone.

http://www.metropcs.com/plans/defaul...ab=smartphones

Well it says "available" that doesn't mean "free" or "included", I'm telling u they r advertising the admire with 4g speeds on spanish TV, what u can expect in their website??? more misleading information, sooner or later we have to start reading the fine "print" on every of their promotions grrrrr

[Mrcricket23]

I got my admire 08/20/11, like I said they send me a txt offering me raphsody "free trial" for costumer with the $60 plan, so I texted back accept, but I dont have a $60 plan, I do have the $50 plus international calling, so is $60, but now that Im thinking about it, the only explanation that I have is the those B*stards upgrade me to the $60 plan plus intenational calling, even though my phone is not lte or 4g capable is a freaking 1x!!!( maybe in the future 3g) but still then where the other $6.67 came from???? cuze according to them I owned them $ 76.67, but nothing that I can do those CS are worst than people at the store GRRRRRRRRR!!!!!

Thats mostly what happened, you were changed to the 60 Rhapsody Plan( no free trial as you're paying for the actual plan) plus the $10 International Calling( what country are you calling if you dont mind me asking, if your just calling Mexico it can be added for just $5) the $6.67 can be caused by a pro ratio as you're going from a lower to a higher rate plan

$60 Rhapsody plan started 8/18/2011 There was text message sent out saying you can now get unlimited rhapsody for $60 a month(not free)


$50 Rhapsody Promo 90 day trial started 9/23/2011 AFTER that its when they started advertising the free 3 month trial

[enjaygee]

It also says "unlimited" with the $60 plan. It doesn't say anything about being charged in the fine print.

[Mrcricket23]

Ok this is confusing! It shows that Rhapsody is available with the $60 plan, NOWHERE does it state that you have to pay an additional $10!





http://www.metropcs.com/rhapsody-unlimited-music/


Now on this screen it says for the $60 plan you have your CHOICE of Rhapsody Unlimited Music or MetroSTUDIO Video on Demand so I'm assuming you have to pick one. I was not asked which one I wanted when I bought my phone.

http://www.metropcs.com/plans/defaul...ab=smartphones

For phones that are NOT 4G its an additional $10 to have the unlimited rhapsody So $50 Smart Phone Plan+10

For the phones that ARE 4G currently on the $60 you have the choice of picking either video on demand or rhapsody, basically they're throwing it as a freebie for the folks that want the unlimited data

[Kat58]

MetroPCS Facebook

Also, yes you have a choice with the 4G LTE Unlimited Premium Plan. If you have the Metro Studio plan, we can add Rhapsody for $10.00, or if you would like to switch to the 4G LTE Unlimited Premium Plan with Rhapsody Unlimited Music you can do so as well and your bill will remain the same.

[lck2011]

Thats mostly what happened, you were changed to the 60 Rhapsody Plan( no free trial as you're paying for the actual plan) plus the $10 International Calling( what country are you calling if you dont mind me asking, if your just calling Mexico it can be added for just $5) the $6.67 can be caused by a pro ratio as you're going from a lower to a higher rate plan

$60 Rhapsody plan started 8/18/2011 There was text message sent out saying you can now get unlimited rhapsody for $60 a month(not free)


$50 Rhapsody Promo 90 day trial started 9/23/2011 AFTER that its when they started advertising the free 3 month trial

I call to Venezuela (South America) it used to be 5 bucks not anymore, but isnt that bad, compare to buying those prepaid cards, anyways, probably thats what happend, but still they upgrade me for a lte plan 4g, even knowing that my phone is no capable of that, is bs, and my bad cuze I readed to fast, since I've been paying $60 month, I thought that I was elegible for that. I just want to put this word out cuze theres a lot people like me with a $50 plan plus international calling, when I saw that txt with my billing amount I felt like I wa back with ATT lol!!!