Mobilicity really needs to fix payment options

[migo]

I've been with Mobilicity for exactly 1 year now, and when I started with them I was frustrated with the lack of payment options. I've been able to work with it for the most part, but occasionally I can't process a payment online, which leaves me rather screwed unless I want to pay $3.

The $3 for in person payment would be reasonable if it were actually reliable online, but it isn't, and until they can guarantee that online bill payment works 100%, they should offer more options without an extra charge.

[bluenote73]

I've been with Mobilicity for exactly 1 year now, and when I started with them I was frustrated with the lack of payment options. I've been able to work with it for the most part, but occasionally I can't process a payment online, which leaves me rather screwed unless I want to pay $3.

The $3 for in person payment would be reasonable if it were actually reliable online, but it isn't, and until they can guarantee that online bill payment works 100%, they should offer more options without an extra charge.

What method are you using that is failing?

[messupdude]

What method are you using that is failing?

Exactly what I was thinking!

[will888]

I can't think of anything more simple that credit card PAC. Every month, same day, they take $25+13%HST. Never a missed payment, they are happy and I am happy.

[migo]

I can't think of anything more simple that credit card PAC. Every month, same day, they take $25+13%HST. Never a missed payment, they are happy and I am happy.

Only works for people with a credit card, and given that Mobilicity is prepaid only and therefore targets a demographic that doesn't have credit cards, they need to have things working better.

[Prevailing Wind]

I've only paid once online and it worked fine. I guess I'll have to wait a year until I can comment.

Though I will say I wish I could pay through my online banking, rather than having to go through Mobilicity's website. I realize it's prepaid, but still.

[xtachx]

I pay online using PAC. Before that I used to pay via the mobilicity wap portal (payment.mobilicity.ca from the phone). I have been using it for a year - and I havent had any problems. How were you trying to pay?

[migo]

Interac Online/Debit

[Dickster]

Interac Online/Debit

Have you confirmed your financial institution participates in Interac Online?

Zoompass MasterCard is a free & easy alternative for those without a credit card.
See http://www,Zoompass.com

[migo]

Have you confirmed your financial institution participates in Interac Online?

Zoompass MasterCard is a free & easy alternative for those without a credit card.
See http://www,Zoompass.com

Yes, I've used it since the beginning. The first time the problem was that the payment went through but wasn't credited to my account. This time around I couldn't even go through to making the payment.

You're still not supposed to do pre authorised payments with a prepaid credit card.

[Dickster]

You're still not supposed to do pre authorised payments with a prepaid credit card.

???

That's one of the purposes of payment cards.

With pre-paid cards, the concern is you will rely upon a charge being processed against an unfunded card. As long as you mange your account prudently and ensure it is appropriately funded there are no worries.

[messupdude]

You can pay via debit online if you have RBC of Scotiabank. I think there's an option to hook your bank up to mobilicity now.

[migo]

That's what isn't working.

[messupdude]

The hooking your bank up (auto payment) or paying via debit online?

[AllanVS]

The following banks participate in Interac Online Payments:
Scotia
BMO
RBC
TD
CIBC