Need Advice: Wind cancelled my holiday miracle plan even though it was suspended 6mo
I've been out of the country for a few months (still am) but just found out wind had cancelled my holiday plan sometime in July... I'd previously paid $30 and had the pre-paid account put into 'suspension' and was told it would be good for 6months time. I called them today to be told my number and plan are gone and that suspensions are only possible for post-paid plans! I have a case number to talk to the retentions dept but don't have time to wait at the moment so I'll try calling back tomorrow.
Has anyone run into a similar problem and is there anything retentions can do to fix this? If not, what's my best bet -- who do I need to contact there to get this resolved?
"The biggest problem with communication is the illusion that it has occurred."