iPhone 4S and others on Rogers Network - 3G/EDGE drops while on phone

[akirahui]

Yeah~ I've got the problems too... but not that often....
But the 3G speed is kind of slow then before...

[janibz28]

I've noticed it too. Dropped calls, calls going directly to voicemail, s-l-o-w data and sometimes not even being able to connect at all. It used to be that when I was out with friends I would tell them to switch to Rogers and be able to prove it was faster/better than their networks but now I've been caught with missed calls and being unable to use data at times in front of the same friends. I have had two lines since the Cantel days, both using iPhones and I'm holding off on HUPing/renewing because of the instability. I've even started checking out the competition which is something I never thought I'd do.

Has there ever been any official acknowledgement and/or explanation for this issue?

[joninator]

Wow, same here! I used to have 3-4 bars (-85dbm) but now I've been getting 0-2 bars constantly ( around -100dbm). Sometimes goes down to -111dbm! There's a tower litteraly 5 minutes away from my house. I called tech support to report the issue but they said their systems is being upgraded and I have to call back tomorrow

Tried 3 different sim cards and different phones. Also my co-workers are having the same issue.

Please post where you are having the signal issues. I'm from Moncton, New Brunswick.

[joninator]

I have been using Rogers for more than 10 years. I found Rogers signal is weaker than before. I found areas have more drop calls, low signal, unstable signal, etc. I am sure it is not the phone, I have a few phones to switch around and they all seem having the same problem. Did anyone have the same experience recently?

I will get a hold of a lvl 2 tech support tomorrow. Where are you located?

[Moph]

I will get a hold of a lvl 2 tech support tomorrow. Where are you located?

I am located at Downtown on College and Bay. I have checked cell sites map and I found that I am surrounded by 3 cell sites. I understand Rogers claimed that is no promise for indoor signal but I am living in apartment and I am using my phone beside windows. I don't see that is count as indoor. Maybe Rogers expect me to camping outdoor for my life to get better signal?

[NOTORIOUS VR]

Yup been noticing the same... in places where I always used to have max bars, usually only get 2 or so.. sometimes no 3G... this includes my Rogers data stick... it was just like one day the reception all over the city went to *****.

Seeing how many people are praising Bell's network is really starting to make me jealous... might have to jump ship when the Nexus is released.

[BBuser90]

I always thought that it was just Blackberry OS not working properly when I would have 3G signal but constantly couldn't connect and actually use data. Switched to iPhone and it's the same thing- especially in downtown Toronto when data sometimes doesn't work at all. Rogers definetly goons downhill. They have gotten so many subscribers but haven't upgrade the network to handle so much traffic it seems.

[duglyduckling]

Downtown toronto is hopeless. Anytime I get close to the financial district (King/Yonge) to Eaton Centre (Dundas/Yonge), I would either lose the signal completely or data is at a crawl... I have to go past Jarvis St in the east for things to improve. I find myself going to Starbucks or Apple Store so that I can use their wifi just to "borrow" their internet for a while instead of relying on Rogers...

[rogers_chris]

Hi all,

Chris at Rogers here. As I've said in previous threads, if you're finding yourself experiencing issues, contact tech support and open a ticket. The network team will be able to investigate further.

[NOTORIOUS VR]

Hi all,

Chris at Rogers here. As I've said in previous threads, if you're finding yourself experiencing issues, contact tech support and open a ticket. The network team will be able to investigate further.

Seriously? This is your answer? How about you guys just fix the network? It's not our devices, alone with my own personal experience I can see that my 2 phones (one BB one Android) and my rogers Nokia internet stick don't have the same reception compared to a few months ago (in my case anyway). It seems like everyone knows what the problem is except for Rogers (or so they claim).

Calling into Rogers for something like this is like giving yourself a nose bleed, totally not fun and won't do you any good.

[torstar]

Tried that and found it was a total waste of time. Tech only did a resend to switch and would not log the ticket as a network issue. It is not a device issue as everyone is experiencing the same horrible lack of network usability.

[ceredon]

Well, it is a better answer than "turn off 3G" which we normally get.

[Moph]

Hi all,

Chris at Rogers here. As I've said in previous threads, if you're finding yourself experiencing issues, contact tech support and open a ticket. The network team will be able to investigate further.

Chris, maybe you are the only one will open ticket for problems like that. I have tried and Rogers has a standard answer "We cannot promise indoor signal"...if they count standing beside windows in downtown area is indoor, come on, I am not far North at middle of nowhere. OMG, I was working with service provider before. Don't treat me like an idiot. Then next thing they will say "Nothing much we can do, sorry". I am sure there is something we can do, SWITCH service provider. I did my research and with different providers in same location. Only Rogers has trouble. Rogers states they have the best quality network. I think that is false. Why am I paying more than other small service providers can offer in the market right now. It is because Rogers HAD really good signal BEFORE!!! I mean it..."BEFORE". They make too much money and try not to spend a penny to fix their signal. Rogers has the worst call centre. They always bounce customers to different department and say "Oh, that is *** department not us. Let me transfer you over" But I always get transfer around back to point "A"......so which is the right department, ROGERS??? Am I suppose to know which department should I ask to talk to???? Piss me off!!!

[PhoenixStorm713]

Hi all,

Chris at Rogers here. As I've said in previous threads, if you're finding yourself experiencing issues, contact tech support and open a ticket. The network team will be able to investigate further.

Doing that hasn't done me any good. I phoned several times and was told that I am in an area that shows to be HSPA and that they have had no other complaints. Yet I know that people up the street phoned about the new lines that they were having problems with. They cancelled their 4 new lines and are disgusted with Rogers crappy network. I know of many others who have phoned in about poor signal. Yet, Rogers refuses to do something about it. Or even acknowledge it...

sent on my HTC EVO 3D using the HoFo app!

[BellVictim]

As I've said in previous threads, if you're finding yourself experiencing issues, contact tech support and open a ticket.

Chris, does it make any sense for oodles of individual cx's to call in and be tortured with hours and hours of this, or should Rog maybe be proactive and just investigate their danged network themselves?

See also my thread about 3G->2G->SOS thread.

As well, I've witnessed first-hand the spinning of tires that a network-issues ticket involves. In the end the cx spent a few hours and got no resolution.

Nobody wants to be Charlie Brown and keep kicking at the football that is always yanked.

I understand that part of your 'job' is to deflect criticisms but don't be surprised if those of us with any experience with 'tech support' don't even bother, since many of us know only too well how useless that path is.