Name: Simple Mobile
Updated: 11/6/2011

Customer Service #: 877-878-7908
Customer Service Location: Florida
Typical Wait Time: 20-30 minutes
E-mail: crazytalk@mysimplemobile.com
Note: Simple Mobile did not respond to multiple e-mails asking about their service.
Web-site: mysimplemobile.com
Web-chat: **Unknown

Coverage: T-mobile without roaming partners (smaller than T-Mobile Prepaid)
Link to Map: http://www.mysimplemobile.com/Simple...-Coverage.aspx
Check coverage by ZIP: Yes
Technology: GSM

Plans:
$60/month for unlimited talk, text, and "4G" data
$40/month for unlimited talk, text, and "3G" data

Note: Simple Mobile is well known to have an unstated cap on unlimited plans. Customers whose usage exceeds the unstated cap have reported that their data and/or phones have been turned off. “3G Data” is throttled to approx. 120 kbps, which is slower than speeds you can achieve with 2G.

Taxes Charged: No.

Bring Your Own Device: Required. Programming instructions and compatible phones on web-site. Supports unlocked GSM phones and locked T-mobile phones. T-mobile phone supporting data on 1700/2100 required for high speed data. However, if you’re on the $40 per month “3G” plan, the throttle makes getting a compatible phone unnecessary. Non-1700/2100 phones will use 2G/Edge, which is just as fast and sometimes faster.

Data Configuration Instructions: **URL
Voicemail: Yes. Uses T-Mobile’s voicemail system.
Disable Voicemail: Yes (on web-site)
Supports Conditional Call Forwarding: No
Number Portability: Yes
Unused SIM required for port: Yes
Outgoing calls during port: Yes
Detailed Call Records on Website: No.
Corporate HQ Address:
Simple Mobile Corporate Office
Attn: Rich Wong
111 Pacifica Street, Suite 160
Irvine, CA 92618

Alternate:
PO Box 147
East Irvine, CA 92650-0147

Note: It takes a very long time to reach Simple Mobile Customer Service. Simple Mobile failed to respond to multiple e-mails inquiring about their service. Simple Mobile heavily promotes its $40 plan as “3G,” but in reality, it limits the speeds to 120 kbs, which is slower than 2G. Simple Mobile advertises “unlimited” plans, but has been reported to cut-off users who exceed an unadvertised cap (which they disclose in their Terms of Service only as a “reasonable” amount of unlimited use). This is like the “all you can eat” buffet telling someone that he must leave because he’s eaten too much. While, Simple Mobile is free to refuse to renew someone for the following month if they feel he is using too much, just as the buffet may refuse entry to someone who eats too much, but cutting someone off mid-month is unfair.

Also, Simple Mobile’s Terms of Service require arbitration for all disputes, but contain no registered agent to initiate the arbitration. Simple Mobile's Terms of Service have an option for new customers to opt-out of their arbitration clause within 30 days of activation using a web-page, but that web-page (mysimplemobile.com/optout) leads to a dead link.

For these reasons, I do not recommend Simple Mobile