iTunes has stoped working...

**Shawn Schroeder** · 11-08-2011, 09:24 PM

My son locked up his Ipod touch and I have been having problems simply getting Itunes to load. It says Itunes has stopped working (running Windows 7 64 bit). I have un-installed... re-installed and done all the basic easy trouble shooting that I can think of. The error message below denotes what it keeps telling me. I am not sure what else it could be.

Problem signature:
Problem Event Name: InPageError
Error Status Code: c000009c
Faulting Media Type: 00000003
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

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**taoman54** · 11-08-2011, 09:55 PM

Can you use System Restore to revert to a previous restore point when iTunes was working?

**Endeavor** · 11-08-2011, 10:42 PM

To fix your son's ipod touch, press and hold both the power button and the big round button under the screen, at the same time, for 15 seconds.

iTunes sucks. My iTunes crashes almost daily. That's why I own an android device. They cost less than an iPod Touch, have phones built in, can use an SD card to gain more memory than any iPod Touch, and require no syncing in order to use.

**Doolie** · 11-09-2011, 12:42 AM

Originally Posted by EndeavorOR

iTunes sucks. My iTunes crashes almost daily. That's why I own an android device. They cost less than an iPod Touch, have phones built in, can use an SD card to gain more memory than any iPod Touch, and require no syncing in order to use.

Huh? What's with bringing all the negative comments? Really off topic. Not all Andoids have expansion slots. With iOS 5 iPhone and iPod Touch users don't have to sync to use either.

**quagmire** · 11-09-2011, 03:52 AM

When you "un-installed... re-installed" did you do the complete uninstall recommended by Apple (including uninstalling Bonjour, Apple Application Support, etc), or did you just uninstall iTunes? A quick Google suggests that your problem is either a) a disk error (run a Chkdsk to see), or b) a problem with one of the supporting Apple programs, such as Apple Application Support.

If you haven't done the complete Apple recommended uninstall/reinstall sequence, try following the directions here:

http://support.apple.com/kb/HT1923

**Radio.Dude** · 11-09-2011, 05:51 AM

i don't believe itunes is friendly to 64 bit systems

**quagmire** · 11-09-2011, 07:18 AM

Two or three years ago, there were some issues. Today, iTunes works fine with 64 bit systems. I run Windows 7 64 bit, and have no trouble with iTunes.