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Thread: Genesys

  1. #1
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    Genesys

    Soo anyone done the training?

  2. #2
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    Fido... I mean rogers...whatever it's all the same
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    which training? LOL!

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    There is training in fast track.

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    lol i was just teasing!! I don't work at fido anymore thank god

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    Quote Originally Posted by ircu View Post
    There is training in fast track.
    Did you finish it?

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    Quote Originally Posted by Mr Mystery View Post
    Did you finish it?
    Yeah, should be interesting when needing to transfer calls to other reps if a customer asks for them. the limitations of transferring between centres should be completely gone. being able to see the queues and such is cool too.

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    Quote Originally Posted by ircu View Post
    Yeah, should be interesting when needing to transfer calls to other reps if a customer asks for them. the limitations of transferring between centres should be completely gone. being able to see the queues and such is cool too.
    Yeah I agree lots of positives

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    So what do we think so far.

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    great 1st week of launch eh? LOL!

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    man one day to the next we don't know what is/isn't working each day.

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    I've barely had time to use it, as I've been doing offline work for y past little while. From what I've seen, it's pretty nice when it works, though.

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    Nice to see they got rid of that pesky direct line to retentions.

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