Genesys

[ircu]

Soo anyone done the training?

[didouche]

which training? LOL!

[ircu]

There is training in fast track.

[didouche]

lol i was just teasing!! I don't work at fido anymore thank god

[Mr Mystery]

There is training in fast track.

Did you finish it?

[ircu]

Did you finish it?

Yeah, should be interesting when needing to transfer calls to other reps if a customer asks for them. the limitations of transferring between centres should be completely gone. being able to see the queues and such is cool too.

[Mr Mystery]

Yeah, should be interesting when needing to transfer calls to other reps if a customer asks for them. the limitations of transferring between centres should be completely gone. being able to see the queues and such is cool too.

Yeah I agree lots of positives

[ircu]

So what do we think so far.

[didouche]

great 1st week of launch eh? LOL!

[ircu]

man one day to the next we don't know what is/isn't working each day.

[Bad Liar]

I've barely had time to use it, as I've been doing offline work for y past little while. From what I've seen, it's pretty nice when it works, though.

[ircu]

Nice to see they got rid of that pesky direct line to retentions.