Mobilicity cancelled my Cell Plan.

[Dickster]

we have to remember this occurred in a few isolated cases, to clear out abusers. . . .

i fully support Mobilicity's decision to terminate these accounts without notice.
use your connection as it should and you dont have anything to worry about.

Hear, hear!

[live_strong]

Mobilicity should have come out with a concrete policy with a clear number that can't be exceeded without being considered abuse. They should have given everyone at least 30 days notice, as is per current industry standards.

as i quoted earlier, the big three have the same clause to terminate without notice.
they even make you pay the ECF if they stop providing you with service-that fair, right?

[droidacolyte]

Just out of curiosity I would like to know what you guys think the limits should be!

10 GB with throttling after that.

20GB Firm.

30GB Firm.

Or what?

I'd say 6 GB soft cap before throttling is fair. Rogers/Bell/Telus have 6 GB for $30. Rogers has 10 GB for $50 (on LTE though! Not HSPA). Maybe 10 GB soft cap. WIND is charging $10 extra for 10 GB soft cap.

So as long as the network isn't congested, Mobi don't have to enforce it. WIND wasn't strictly enforcing 5 GB. But it's important to have a number laid out in the fair use policy IMO.

Btw Boost Mobile (owned by Sprint) in the US have unlimited data and I checked out their fair use policy. And instead of giving out a number, they just listed off a whole bunch of uses that are considered abuse. And tethering was on the list. Boost Mobile actually reserve the right to cut you off if you are tethering (they give you prior warning though). But I don't think they actually strictly enforce "no tethering". They'll probably only warn you for tethering if you are going overboard.

[computergeek541]

as i quoted earlier, the big three have the same clause to terminate without notice.
they even make you pay the ECF if they stop providing you with service-that fair, right?

Most companies do have similiar clauses. Usually, they would send you a letter giving your 30 days notice that they don't want to do business with you any longer. Unless the services are being used to clearly conduct illegal activities (organized crime, selling drugs, harassment/death threats, etc.), I just can't see a company immediately cancelling the services of a customer. I know that clause is there about ECFs but I can't imagine that a court of law would find that part of a contract to be enforceable if a company just decides that they no longer wish to conduct business with a specific customer.

[Dickster]

I'm not against Mobilicity trying to make changes to improve data speeds. At the end of the day, they have do what they feel is best for the company. I am, however, against how Mobilciity has conducted itself in terminated services of users.

Mobilicity should have come out with a concrete policy with a clear number that can't be exceeded without being considered abuse. They should have given everyone at least 30 days notice, as is per current industry standards. Everyone affected should really have gotten a warning first and told that if it happens again, their services would be cancelled. Even then, the customers should have been given 30 days notice of cancellation to make other arrangements or port the number out, rather than the 2 days notice that we're reading about. . . . <snip>

Newsflash: It is not industry standard to be so gracious to abusers. Long-time customers in good standing may receive a slap on the wrist and a warning if they inadvertently exceed thresholds, but abusers are terminated PDQ as they are identified. And yes, these sorts of decisions are taken daily by service providers of all stripes. Mobi's actions as described in this thread are not unusual. What's unusual is their transparency in that Dave has acknowledged abusers were terminated. Other service providers wont discuss these things.

I find your sympathies misplaced.

[DummyBuy]

I'm not against Mobilicity trying to make changes to improve data speeds. At the end of the day, they have do what they feel is best for the company. I am, however, against how Mobilciity has conducted itself in terminating service of users.

Mobilicity should have come out with a concrete policy with a clear number that can't be exceeded without being considered abuse. They should have given everyone at least 30 days notice, as is per current industry standards. Everyone affected should really have gotten a warning first and told that if it happens again, their services would be cancelled. Even then, the customers should have been given 30 days notice of cancellation to make other arrangements or port the number out, rather than the 2 days notice that we're reading about.

Furthermore, on Twitter, Mr. Dobbin said, "Great. Should we go after the next high abuse group?". That only adds fuel to fire about the negative publicity situation for Mobilicity in what can only be described as a sudden, abritary, and agressive (perhaps overly agressive) decision. The CEO was even given a suggestion by a customer that they could have/should have sent a text message to affected users who they weren't able to previously contact but he outright dismissed the suggestion by saying that it wouldn't accomplish anything. If Mobilicity wants to institute a specific data abuse policy, they need to first make the policy clear, concise, specific, and stop advertising the data services as being unlimited. I'm not anti-Mobilicity trying to improve data network conditions. I am, however, against how Mobilicity went about things (no notice, no clear policy, no warning).

100% completely agree and do not understand what is so hard for them to put something in writing?
If you are not a "abuser", then putting some limits in writing should not effect you, right?

Mobi needs to come out of the closet and make it clear instead of trying to play sneaky and doing things that are not in their policy.

If I wanted to use my phone to watch ip tv on 18 hours per day, I am sure I will go over the limit.

The reason this is a big deal is the way they advertise their unlimited service and make it seem there are no limits.

Also, again, the only reason why they may feel their limit is 100Gb or so is because they do not have enough users yet.

When they get more users, they may decide that their "limit" may be 50Gb, them 30GB, then maybe 20GB?

We all know that they should just come out and say that if you use more than 100GB or whatever, you will be consider as an abuser and they do not want your business but they know that by doing this, it may cause a legal issue with the way they do their unlimited advertising!

that's all they need to do but they want to play the game that they are truly unlimited and you can use all you want when you know this is not the case.

So if they decide that 50GB for month is too much and they still advertise as unlimited and use all your want, what would you that says Mobi is doing the right thing say then?

How about if you had a phone number for 10 years, ported to MOBI and then they cancelled your service with no good reason and you loose your number, you still think MOBI is doing the right now?

[DataDude]

I said it before and I'll say it again. It's 60 GB is considered abuse, then limit the plan to 55 GB. If 100 GB is considered abuse, then limit the plan to 95 GB. The Fido grandfathered $50 unlimited GPRS data plan, may be used to download well over 100 GB with no issue whatsoever.

I have no problem whatsoever with abuse policies, but it is crucial to be upfront about those policies so that there're no unpleasant surprises. The definition of abuse isn't always clear,, and given the fact that carriers all seem to have a different definition of abuse, it never candy obvious to everyone. It is for this reason that I believe it was unacceptable for Mobilicity to terminate this person's account without notice.

[Dickster]

You should move then if your area is that bad . . .

Actually, it's a very exclusive area. I moved here so my mom and my sister could walk to their corners, err, to work.


C'mon boys & girls, please sing along:

But the cat came back, he couldn't stay no long-er,

Yes the cat came back de very next day,

the cat came back—thought she were a goner,

But the cat came back for it wouldn't stay away.

Does anyone know the IQ of a cat?

[z24gta]

This topic has been burnt, all I'm gonna say is if it's not unlimited put a cap on it. If its caped at 100 gb big deal no one would do that anyways and If they do you need help. I do max 30 gb a month on home dsl and around 4 gb/6gb on Rogers wireless. The abusers need to learn that a wireless network shouldn't be a server. Though I don't defend kicking off. At least disable data and let them keep number and port out. But don't call it unlimited if it's not PERIOD.

[Cheapskater]

There have always been data caps in the Canadian cellular market...and "Unlimited" has always has an understood asterisk following it, only Mobilicity has yet to state what it is. Does anyone else recall the old Rogers $60 "Unlimited*" BlackBerry plan, that had a 25meg cap or the old Bell Mobility $60 "Unlimited*" BlackBerry plan with 100meg cap. There has never been, and will never be a truly unlimited data plan people. Please keep you cellphone data usage to a reasonable level, continue to fly below the wire, and soak up the stupidly cheap Mobilicity data.

(And besides, Mobilicity data is usually too slow to replace you home internet connection, unless your home is still using dial-up)

[RoboCack]

no nexus, the person in question here said they guessed it was 60 gb and that it was while waiting for their isp to hook up their internet. the 60 gb was over a shorter time frame than a month for sure. that's if you believed this person in the first place.

In the name of full disclosure, yes it was 3 weeks and 2 days. Indeed, That is a long time to wait for cable internet to be hooked up. 1 word...Acanac. I've had DSL with them for years, decided to switch to cable, have been waiting for 3 weeks and 5 days now! I got a unconfirmed activation date just today for next Monday!! Wow! The way you attack the information I'm sharing you would think Mobilicity is your mother.

As for the validity of what I've been posting... Lol! Yeah, that's right, I made all this up! I like to make up storys on tech forums about cell phone providers just to anger Chumps like yourself and watch them stick up for faceless corporations. I'm sure they would stick up for you right?? Btw...go F*ck yourself.

[el_huevon]

excerpts from winds tos:

(c) Some of our Services are offered or described as being “unlimited” in nature.
This is subject, at all times, to reasonable usage limits for personal use by an
individual. If we determine, in our sole discretion, that your usage is excessive or
unreasonable, we reserve the right to limit or restrict your usage or to terminate
your subscription to either the unlimited offering or the Services generally and to
refuse to provide you Services thereafter. We will use reasonable efforts to notify
you if we decide to take such actions, but also reserve the right to do so without
notice.

(a) You may only use the Services for your own individual, personal and noncommercial
purposes. You may not share, assign, transfer, distribute, sell, resell,
give or otherwise exploit the Services for any commercial purpose in any manner
whatsoever. You may not make the Services available for use by any other person.

and these guys throttle hard after 5 gb

[el_huevon]

In the name of full disclosure, yes it was 3 weeks and 2 days. Indeed, That is a long time to wait for cable internet to be hooked up. 1 word...Acanac. I've had DSL with them for years, decided to switch to cable, have been waiting for 3 weeks and 5 days now! I got a unconfirmed activation date just today for next Monday!! Wow! The way you attack the information I'm sharing you would think Mobilicity is your mother.

As for the validity of what I've been posting... Lol! Yeah, that's right, I made all this up! I like to make up storys on tech forums about cell phone providers just to anger Chumps like yourself and watch them stick up for faceless corporations. I'm sure they would stick up for you right?? Btw...go F*ck yourself.

there we go. classic rebuttal.

[nexus321]

As always CGeek made an excellent point and probably the most important one, there is no doubt Mobi has to get rid of the abusers and it's wise to add some sort of limit "if" they can actually prove the extreme overuse to remove the guilty parties with evidence-but the way they terminated some individuals like criminals is deplorable with no opportunity to defend themselves and they need some sort of protocol to warn Subs ahead of time of what is happening not by just stating we didn't have their email addresses on Twitter, allow them to port numbers properly with sufficient time by not losing their numbers and if irregularities occur also provide refunds/apologies if errors are made.

When I first started with Mobi last December 2010 I had the $30 F&F plan with no Data and after getting phony GPRS charges making the Wallet useless it took me 6 months to prove my innocence, I mean this is an unacceptable way to act while claiming to be better than the Incumbents and lying to cover their mistakes...so the possibility of what CGeek mentioned happening is a high probability with Mobi's record/history and why his comments were brilliant. With no set amount anything is possible in the future and this company cannot be trusted in anyway/shape/form.

Furthermore, if Mobi is going to market promos for being totally "UNLIMITED" and then remove Subs for going the limit it becomes even more vital to give amounts...I sincerely don't feel kicking a few abusers off the system is going to increase Data speeds for everyone and again it's more of an excuse not to fix the real problems or mask them while trying to expand. Also I assure you with the clientele Mobi is attracting there are many abusers still out there laughing until they get caught with a few innocent ones thrown in and the man hours to catch them/deal with the cases/bad publicity/etc will hurt the growth and simply because they don't want to post a number on their web-site.

CGeek is right...there is more to this...10+.

[nexus321]

Actually, it's a very exclusive area. I moved here so my mom and my sister could walk to their corners, err, to work.


C'mon boys & girls, please sing along:

But the cat came back, he couldn't stay no long-er,

Yes the cat came back de very next day,

the cat came back—thought she were a goner,

But the cat came back for it wouldn't stay away.

Does anyone know the IQ of a cat?

Considering the songs you sing you sound like you're still in Kindergarten and need a cat.