Reply With QuoteCan he give us a rough idea?Originally Posted by 513263337
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Mobilicity cancelled my Cell Plan.
Phone Collector
He is not lying. He can't tell you your data usage because he physically doesn't know. Mobi's system (or at least the system those call centre agents use) doesn't have a option to check data usage, only voice/text usage.
Mobilicity Mod
Can he give us a rough idea?
WIND & Public Mobile Mod
the rep cant, but i am sure the user knows.
i think (s)he is holding back information.
Mobilicity Mod
I meant the user. Surely he can tell us what he/she was doing over the data connection? I even asked if he was watching too much netflix, youtube or torrent etc.
I agree he is witholding something.
My antenna is smaller than yours
My data stick keeps track of how many GB i use. I wonder if they can cancel your plan if you exceed so many minutes talking or texting?
Banned
OP gave you a clue like live_strong suggested, it has to be 100 GB+ if he was networking to save money and most likely movies since my list would be hard to reach...yet that's a lot and still have no clue how he could do that unless he's not giving the full details.
WIND & Public Mobile Mod
my data counter is in with my call logs.
try this on your phone:
phone > menu > call history > menu > call timers
Phone fan
Don't have call history or call timers anywhere in the phone menu or in the root menu.
Phone fan
I did watch a lot of videos and stream radio with my account I do a lot of file transfers using box.net while at work. Downloads for software, patches, streaming, you name it. How much? I can't really say because it's spread out over different accounts -- Work, home, hotspots, friends, phone, etc. Customer support said a lot was done in a very short time frame. Your guess is as good as mine.
WIND & Public Mobile Mod
what did you use this connection for?
Phone Expert
Wow! This is crazy! Exact same thing happened to me yesterday! Was a mobilicity customer since last December.
So, yes the last month I was using a heavy amount of data. Customer service would also not tell me how much I used. I would estimate about 60 gigs. The guy on the phone said he wasn't supposed too, but would allow me 48 hrs. to port my number. He said under no circumstances could he reinstate my service. He did say nothing is stoping me from porting my number back with them next month.
Now I realize I used a hell of a lot of data, but my plan did say UNLIMITED! I suppose they can add as much fine print as they wish to say unlimited really means otherwise, but I can't help but feel a little frustrated by this whole situation. They should alert people to the reality of what they feel the meaning of the word unlimited is before they cut off service without notice.
Mobilicity Mod
Oh WOW! So the crackdown has begun on heavy data users. Although unlimited means actually unlimited - but its not sustainable. Certainly you shouldnt have abused the 60GB - but maybe if it was a 1 time exception you can argue with them saying it was a 1 time exception? If it was a regular use - then ... well yea this was expected sooner or later.
Well this is basically it. I guess anyone doing 50+GBs a month should take notice and stop immediately!!
Phone Expert
Indeed the crackdown has began. The customer service rep also did mention that this happened too a lot of people yesterday. For someone that didn't let me do what I want, the customer service rep was actually incredibly helpful.
The excessive use was indeed a 1 month thing. I totally have to disagree that the 60 gigs was abuse when the data limit is called unlimited I do see what your saying though. They were very clear that no matter what they could not reactivate my account. Whatever, as of today I'm a Wind customer...with unlimited data! Hahaha!
WIND & Public Mobile Mod
"unlimited" data, good luck reaching 20GB.
Mobilicity Mod
Not so fast. Wind will throttle you to 100 kbps or less past the 5GB limit. (although they say 256 kbps but it becomes too slow for any use).
Anyway what was your normal usage like?
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