Great news $30 6Gb is back!

[mech9t5]

You're on my ignore list, so I usually don't read your posts, but FYI, credits aren't part of the contract.
End of story, good bye.

this sounds so much like a troll post... i can't believe anyone would side with rogers when they have illegally and, at the very least, unethically removed someones credits.

[Eluder]

It's not illegal, credits are not part of the contract.
It's quite simple, but evidently, some folks don't understand.

[mech9t5]

It's not illegal, credits are not part of the contract.
It's quite simple, but evidently, some folks don't understand.

i stand corrected, it isn't illegal in the sense that it is not a criminal offence. However, it is still a breach of contract based on a verbal agreement. Rogers is legally obligated to either reinstate the credit or pay damages. It's quite simple, but evidently, some folks don't understand.

[clarken555]

I am a bit confused. If you are getting a credit on your old plan/contract and you call up and change your plan for what I hope is a better deal. You still want your plan credit. It would be like I bought BMW 5 series which came with free oil change for life and 2 years in I traded for a 7 series and still keep my free oil change on the new car although it wasn't part of that deal. The cellphone industry is one of the few that post their service price and people would spend all their time trying to get a better deal after they sign up for the service. I would like to see someone walk into the bank and demand a better mortgage rate because their neighbour got a better deal. I agree that the service price is still high, but I got 30 minutes for $30 on my first cellphone and $1.50 per minute for overage, and 1 minute and 1 second counted as 2 minutes.

[monomono]

I know this post will be like an unwelcome party guest, but I can't help gloating about the fact I'm getting unlimited data for $10/month via Petro Canada. Admittedly it's "only" 3G but it works fine for streaming radio, youtube all day, tethering and whatever else I need it for.

$30 with worry of overages sounds like a nightmare.

[mattt33]

I am a bit confused.... I would like to see someone walk into the bank and demand a better mortgage rate because their neighbour got a better deal.

Are you seriously using this analogy in an attempt to parallel the situation with the cell carriers? This is not even remotely close in terms of stipulations involved in obtaining a mortgage rate my man.

[madballs]

Okay.. everyone is right. Let's leave it at that.

The credits was definitely part of the original 3-year contract. There was a change requested by one of the parties during the original 3-year contract and the new term required the credits removed. Both parties would then have to agree again on the new terms for the new contract to form.

Yes, it may seem cheap to ask for the $10 credit back for a plan that costs very little. But I guess the customer had it and he has the rights to be pissed off and try to get it back. Guys, we should all admit that we are cheap, or else we wouldn't be following this $30/6GB thread. Of course, we can be like monomono and use the $10 unlimited plan (I used that before by the way). Let's all shake hands and move on with our lives =)

[clarken555]

Are you seriously using this analogy in an attempt to parallel the situation with the cell carriers? This is not even remotely close in terms of stipulations involved in obtaining a mortgage rate my man.

Actually the cellphone companies are easier with their contracts, just take a look at the retention thread. If the rate go down they will let you switch and may or may not extended your contract. If you walk in a bank and signed up for a 5 year fixed mortgage at 5% and in a year rate drop to 2.5%, you try to get that lower rate without paying a heavy penalty. Even if you sold the house before the 5year is up you pay the penalty. A contract is a contract.

[clarken555]

Okay.. everyone is right. Let's leave it at that.

The credits was definitely part of the original 3-year contract. There was a change requested by one of the parties during the original 3-year contract and the new term required the credits removed. Both parties would then have to agree again on the new terms for the new contract to form.

Yes, it may seem cheap to ask for the $10 credit back for a plan that costs very little. But I guess the customer had it and he has the rights to be pissed off and try to get it back. Guys, we should all admit that we are cheap, or else we wouldn't be following this $30/6GB thread. Of course, we can be like monomono and use the $10 unlimited plan (I used that before by the way). Let's all shake hands and move on with our lives =)

Well put my friend.

[MasterXan]

i am doing my hardware and plan upgrade now since my old corporate plan expired. I called a Rogers sales person who handles corporate plans for my workplace and he said that he looked up the DSPSRA0JG code and said that it doesn't include LTE. I told him to add it to my corporate plan anyways.

is this code still working? does it still include LTE?

if it does, should I call up Rogers after the upgrade is complete to order an LTE sim?

[madballs]

The DSPSRA0JG code should not be any different as long as it is being offered. I would call the business line again and speak with another rep to confirm they have the right code on your account. I think Rogers ship a new sim every time when you do a hardware upgrade. So you may already be getting a LTE sim with the phone. No need to buy a new one. If you really need to buy one, I'd go to a local Rogers store to buy it and then change the sim online yourself to avoid paying an activation fee. Report back if this code works for you on your new LTE device!! I am hoping for the next iPhone to have LTE.

[mech9t5]

I know this post will be like an unwelcome party guest, but I can't help gloating about the fact I'm getting unlimited data for $10/month via Petro Canada. Admittedly it's "only" 3G but it works fine for streaming radio, youtube all day, tethering and whatever else I need it for.

$30 with worry of overages sounds like a nightmare.

No BIS/BES = No deal for me.

[mech9t5]

I am a bit confused. If you are getting a credit on your old plan/contract and you call up and change your plan for what I hope is a better deal. You still want your plan credit. It would be like I bought BMW 5 series which came with free oil change for life and 2 years in I traded for a 7 series and still keep my free oil change on the new car although it wasn't part of that deal.

yes, you are confused. The crux of the problem here is that Rogers is offering the credit IN EXCHANGE for signing a 3 yr contract. If they offered it without a contract, they have every right to remove the credit whenever they want. In essence you and Rogers enter into a new agreement (or an amendment to the original).

Using your BMW example, it is buying a 5 series with free oil changes. You buy a 7 series on the CONDITION that BMW agrees to continue to give you the same free oil changes. If BMW agrees, and then later they take away the oil changes, they are in breach of contract.

[M_R]

2 Weeks ago, i called Rogers to change my 6GB data (which i had a $10 credit) to the LTE after 45 mins the CSR & Manager finally added the SOC codes to my account and was told that their wont be any prices changes to my account.

Today, I get my phone bill and noticed that my $10 credit on my data plan has fallen off, so i called Rogers and told them. Talked to the manager as well and they said they cant put that credit back on.

Any suggestions what i should do?

McLaren,

I called two weeks ago to do the same and was told there was no guarantee by the CSR WRT loosing existing credits. I didn't do the change for fear of exactly what happened to you. Could you please let us know how the lost $10 credit appeared on your bill before the change? You say it was for your data plan, but was it listed as such on the bill?

I ask as I was given a $15 credit against my data some 2 years ago, however it only shows up on my bill as Monthly Fee Discount and is not visibly attached to the data plan, like a for example my -$10 Incoming Calling Opt. Cr. which lies directly under my $10 Unlimited Incoming Calls line.

I guess the question also goes out to all the Gurus here, does Rogers have information as to why each Monthly Fee Discount credit is on the account which does not appear on our bills? I have three of these, one for -$5, -$10, and -$15. Don't want to loose any of them if I change my 6gb SOC code to the LTE one.

Cheers and thanks in advance for all the HoFu communities help and knowledge

M_R

[McLaren_F1]

McLaren,

I called two weeks ago to do the same and was told there was no guarantee by the CSR WRT loosing existing credits. I didn't do the change for fear of exactly what happened to you. Could you please let us know how the lost $10 credit appeared on your bill before the change? You say it was for your data plan, but was it listed as such on the bill?

I ask as I was given a $15 credit against my data some 2 years ago, however it only shows up on my bill as Monthly Fee Discount and is not visibly attached to the data plan, like a for example my -$10 Incoming Calling Opt. Cr. which lies directly under my $10 Unlimited Incoming Calls line.

I guess the question also goes out to all the Gurus here, does Rogers have information as to why each Monthly Fee Discount credit is on the account which does not appear on our bills? I have three of these, one for -$5, -$10, and -$15. Don't want to loose any of them if I change my 6gb SOC code to the LTE one.

Cheers and thanks in advance for all the HoFu communities help and knowledge

M_R

On my Oct Rogers bill was listed as "Savings: $10 Data Discount -10.00"