Yep...our return policy mirrors Corporate Verizon's exactly. The advantage to that is that the customer can't say we are skewing or bending the rules. Any time someone gets all uppity and starts throwing a fit, we politely remind them that our return policy is exactly the same as the corporate or online stores. If anything, from what I understand from customer feedback, we actually bend rules more often than COR does on certain things.
The only place I believe our return policy differs is on bluetooth and wired headsets. These purchases are "ALL SALES FINAL" once the packaging is opened, because A) it's just unsanitary to resell a headset that has been in contact with someones waxed-up ear canal and greasy, sweaty scalp, and B) even in cases where I can return these items to the vendor, I'm not wasting money on shipping charges to do so. Hence, you open the bluetooth, you own the bluetooth, unless it's defective, in which case, like-for-like exchanges only.
Low price, Excellent Service, High Quality. Pick any two, but you never get all three.
I think the scary thing with iPhone returns was the contract we all signed. Stating things like an iPhone that has already been paid out commission won't be paid again unless it's charged back. So you sell an iPhone to customer A and they return it for something else. You were paid iPhone commission unless you undid the upgrade. New activation you'd just be stuck with iPhone commission. The way the contract is written you then resell that iPhone to customer B and get no commission because you were paid out commission on the iPhone to Customer A. Now two customers have equipment at subsidized prices and you only got commission on 1 line for an iPhone. Nothing on the other. Now we've lost money.
I haven't tested this. I have activated used iPhones NOT originally sold at our store and been paid. Never sold one that had been sold and paid by our store already to see what would happen. One instance was an iconic upgrade that was completed and then reversed and iPhone resold. We were paid but the original transaction was charged back so makes sense.
Not necessarily Apple stuff...as long as you fully disclose that it is used, and notate the invoice that it is used, there can be no misinformation. Also, don't forget that Apple doesn't pull that dumb **** that VZW Warranty department pulls as far as a phone being activated on a different account. Apple will service the phone for a full year, no questions asked.
This was so annoying at the call center on Christmas day. People were on hold for 30+minutes at least all day long (and usually a long wait is 3 minutes). They'd want to activate a 4s or a 4g phone and wouldn't even have it out of the box. "Open it up. Turn it on. Wait 30 seconds. Okay, done." But then they'd get pissed that they waited on hold that long for something so simple so they'd ask a zillion questions and end up making the call take 30 minutes, thus making everyone else's hold time longer and turning it into a vicious cycle. Ugh.
HI! I JUST GOT MY IPHONE and.....
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