I have no problem with Wind's prorating policy.
The thing is, even though Wind offers no contract plans, the expectation on Wind's side is that the customer is going to pay the full amount of their plan every month, rather than squatting on plans or paying only when they want to use it. I have to agree with this.
If someone doesn't want to pay in full every month, then they should be on a pay as you go plan rather than a monthly plan.
Having said that, I do have a problem with their policy when it is applied to those who are making plan or payment changes and they should change that.
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All my posts are my own opinion only and not necessarily that of any of my employers, past or present.
But the way Wind has things set up now for people who change plans isn't right. Although Wind credited the charges a few months ago for me, I shouldn't have had to argue about it for 30 minutes because Wind's decisoin makers felt it was fair to charge people for 1/3 month's charges for one day's use of a new price plan but then not refund that 1/3 month's fees from the old price plan because they count that 1 day as being into the next 1/3 month block.
With that said, I do find it a little strange that Wind is accomodating for customers who pay late by even prorating at all but customers who pay on time and want to make a service change are penalized. When I call Wind's proration policy "ridiculous", I mainly say so because of the plan change apsect.
So Wind has forced you to decided to either give them $6.67 for the extra 4 days. Or to wait, but this wait will cost Wind money since under the old system they would have taken all of the $12. So Wind's policy change can help the bottom line, but in this example can also hurt it, if benson chooses to wait.
Might as well wait till March 19 and have only 6.66 deducted and the remainder carried forward for the next month..no point in adding now since 4-5 days from the 2/3 i.e second set of 10 days are already over
I know WIND stopped the daily pro-rated billing for pre paid customers long back .
But it seems that they have now stopped the 1/3 , 2/3 and 3/3 pro rated billing for the 1-10 days , 11-20 days and 21-30 days i.e each 10 day interval also.
I am on the AITF $ 20/month plan ..so its about $ 6.67 for each 10 day interval for me.
I didn't top up for the first 10 days after my payment was due . But for the last 20 days I topped up $ 15 ..so I should have been good for the last 20 days as my payment was more than 2/3 rd required for the last 20 days.
But my phone wouldn't work with the $ 15 top up for the last 20 days.
So I topped up $ 5 more to make it $ 20 top up ( which is my monthly plan price ) ..and my phone started working & the entire $ 20 was deducted from my account, as opposed to $ 13.34 which is 2/3 of my monthly $ 20 plan ..since it was the last 20 days of the month.
So basically I paid $ 20 for 20 days of service as opposed to the 2/3 - 2x 10 Day intervals i.e $ 13.34 , I would have otherwise paid if the pro rated 10 day interval billing was still in place.
Looks like WIND has closed the 10 day interval pro rated billing option just as they closed the daily pro rated billing for pre paid customers.