Change to WIND's Prorated Billing System

[Mr Mystery]

Also, anyone who changes his/her plan will now get literally ripped off by Wind.

You could always just go back to $75/month for 200 minutes and a gig of data.

Just sayin'

[bensoncv14]

By Wind's ridiculous proration policy, your phone should not be active. They are not prorating to the day any longer. If you have 1/2 of a month left, you actually need to pay for 2/3 of a month. $12 is enough to cover 2/3's of $20.

Essentially, Wind wants to put an end to the camping on plans that aren't even being used. Unfortunately, this only benefits Wind and will cost customers more. Also, anyone who changes his/her plan will now get literally ripped off by Wind.

So based on my 12 bucks balance , should my phone be active in 3-4 days time or should I add a couple of bucks more.

My AITF $ 20 was due on Feb. 28 and I added 12 bucks today i.e Mrch 13 .

[computergeek541]

You could always just go back to $75/month for 200 minutes and a gig of data.

Just sayin'

I never said that Wind's plans weren't good and I do appreciate them. However, customers are going to consider Wind's proration policy to be unfair and that is only in place to generate more revenue for Wind. I am a reasonably happy Wind customer at the moment but that doesn't mean that I have to agree with a proration policy that was changed for the worse and is more customer unfriendly than the proration policy of other companies.

[SharpieFiend]

I never said that Wind's plans weren't good and I do appreciate them. However, customers are going to consider Wind's proration policy to be unfair and that is only in place to generate more revenue for Wind. I am a reasonably happy Wind customer at the moment but that doesn't mean that I have to agree with a proration policy that was changed for the worse and is more customer unfriendly than the proration policy of other companies.

I have had to deal with Wind's proration policy all of never, just like most customers will have to and let me tell you how p*ssed I am about it. I think I might take a nap to protest...

[nuclearbroccoli]

I have no problem with Wind's prorating policy.
The thing is, even though Wind offers no contract plans, the expectation on Wind's side is that the customer is going to pay the full amount of their plan every month, rather than squatting on plans or paying only when they want to use it. I have to agree with this.
If someone doesn't want to pay in full every month, then they should be on a pay as you go plan rather than a monthly plan.

Having said that, I do have a problem with their policy when it is applied to those who are making plan or payment changes and they should change that.

[JustinCredible]

I have no problem with Wind's prorating policy.
The thing is, even though Wind offers no contract plans, the expectation on Wind's side is that the customer is going to pay the full amount of their plan every month, rather than squatting on plans or paying only when they want to use it. I have to agree with this.
If someone doesn't want to pay in full every month, then they should be on a pay as you go plan rather than a monthly plan.

Having said that, I do have a problem with their policy when it is applied to those who are making plan or payment changes and they should change that.

I agree, the notion that someone should be allowed to not pay their monthly fee is ridiculous. WIND has been far too generous.

[computergeek541]

I have no problem with Wind's prorating policy.
The thing is, even though Wind offers no contract plans, the expectation on Wind's side is that the customer is going to pay the full amount of their plan every month, rather than squatting on plans or paying only when they want to use it. I have to agree with this.
If someone doesn't want to pay in full every month, then they should be on a pay as you go plan rather than a monthly plan.

Having said that, I do have a problem with their policy when it is applied to those who are making plan or payment changes and they should change that.

Essentially, Wind doesn't want customers who don't pay their bills.

But the way Wind has things set up now for people who change plans isn't right. Although Wind credited the charges a few months ago for me, I shouldn't have had to argue about it for 30 minutes because Wind's decisoin makers felt it was fair to charge people for 1/3 month's charges for one day's use of a new price plan but then not refund that 1/3 month's fees from the old price plan because they count that 1 day as being into the next 1/3 month block.

With that said, I do find it a little strange that Wind is accomodating for customers who pay late by even prorating at all but customers who pay on time and want to make a service change are penalized. When I call Wind's proration policy "ridiculous", I mainly say so because of the plan change apsect.

[beachlover333]

I am on the $ 20 AITF plan which was due on Feb. 28 .

I don't have any other additions etc. i didn't top on Feb. 28 , but I topped $ 12 today i.e March 13..since its the half way mark and I am payin more than half of the 20 bucks , but my phone is still not active.

Shouldn't it have been activated today and my service resumed for the rest of the month upto March 28..since now I have enough o cover or the remainder of the month ?

My account shows the 12 bucks balance , but my phone is not active yet which is weird .

So here's your options, add money to get to $13.33 and it will activate and work till March 28th (14 days) or wait and it will activate on the 19th (10 days)but only deducting $6.67 leaving a balance of $5.33 for next time.

So Wind has forced you to decided to either give them $6.67 for the extra 4 days. Or to wait, but this wait will cost Wind money since under the old system they would have taken all of the $12. So Wind's policy change can help the bottom line, but in this example can also hurt it, if benson chooses to wait.

[bensoncv14]

So here's your options, add money to get to $13.33 and it will activate and work till March 28th (14 days) or wait and it will activate on the 19th (10 days)but only deducting $6.67 leaving a balance of $5.33 for next time.

So Wind has forced you to decided to either give them $6.67 for the extra 4 days. Or to wait, but this wait will cost Wind money since under the old system they would have taken all of the $12. So Wind's policy change can help the bottom line, but in this example can also hurt it, if benson chooses to wait.

Cool..thanks for the info. makes sense under their 1/3 , 2/3 and 3/3 pro rated policy.

Might as well wait till March 19 and have only 6.66 deducted and the remainder carried forward for the next month..no point in adding now since 4-5 days from the 2/3 i.e second set of 10 days are already over

[bensoncv14]

I know WIND stopped the daily pro-rated billing for pre paid customers long back .

But it seems that they have now stopped the 1/3 , 2/3 and 3/3 pro rated billing for the 1-10 days , 11-20 days and 21-30 days i.e each 10 day interval also.

I am on the AITF $ 20/month plan ..so its about $ 6.67 for each 10 day interval for me.

I didn't top up for the first 10 days after my payment was due . But for the last 20 days I topped up $ 15 ..so I should have been good for the last 20 days as my payment was more than 2/3 rd required for the last 20 days.

But my phone wouldn't work with the $ 15 top up for the last 20 days.

So I topped up $ 5 more to make it $ 20 top up ( which is my monthly plan price ) ..and my phone started working & the entire $ 20 was deducted from my account, as opposed to $ 13.34 which is 2/3 of my monthly $ 20 plan ..since it was the last 20 days of the month.

So basically I paid $ 20 for 20 days of service as opposed to the 2/3 - 2x 10 Day intervals i.e $ 13.34 , I would have otherwise paid if the pro rated 10 day interval billing was still in place.

Looks like WIND has closed the 10 day interval pro rated billing option just as they closed the daily pro rated billing for pre paid customers.