Sorry to throw fuel on the fire but- It feels good to leave them doesn't it? I wish I would have sooner.They are going to wish they didn't do this. Between my family, friends, business, and personal lines I think I have about 20 active lines on S. Not to mention I control the future for many of my friends which provider they get. Sprint is completely off the list in every way, shape, or form.
On Cyber Monday I submitted an order to Virgin Mobile for 2 Optimus Slider and 1 Triumph. Later that day I figured it was an even better deal by using the 20% off coupon code. Submitted another two orders at one phone per order to get the discount. Deal got even better: Add FatWallet. Submitted a few more orders for individual phones w/ 20% off coupon.
Virgin gives me shipping orders for all the phones.
But then if I track the order they say:
Returning package to shipper
So I immediately call FedEx but I knew they had nothing to say so I had to call Virgin. After 4 hours between 9 calls and 15 reps I get nowhere except an e-mail for email@example.com ... The rep assured me it was an accident due to larger than average volume (9 phones) and it would be fixed. Turns out it's the wrong e-mail. The rep meant to tell me it was firstname.lastname@example.org. I also sent them a Fax.
Well I played all their games and finally got an e-mail back from Virgin, it says:
Bulk? I wonder if they ever heard of GIFTS? Replacement phones? Large family? Business lines? Anything? I would consider bulk to be 1,000+ units, not 9!
So SCREW Virgin and their bait and switch! I am selling my entire families phones and plans and moving back over to PagePlus. I am going to cancel my last two Sprint postpaid lines as well.
What makes matters worse is that I am a shareholder with Sprint and my equity in the company is down 50% already this year. I am selling that garbage too! Now I know why they are doing so bad! Now I see what they are doing with their money. They advertise the **** out of the brand ($$), get you to purchase, ship the order out ($$), then pay for it to get shipped right back to them ($$), and gain nothing except this big rant which I hope others will see.
Fatwallet just reversed the funds. Virgin has not refunded me a cent and their phones are on the way back to them now.
I THINK Virgin did this because they regret offering this sale and having a 20% off code + fatwallet around at the same time. Now the phones are backordered and the price is $200-$300... oops. They have none to sell at that price, let's just take some away from a customer that got the best deal. Problem solved.
I also find it pretty funny that a phone company doesn't have any phones in the fraud department. It's e-mail and fax only!
Joke is on you Virgin, T-Mobile now has the $30 plan, PagePlus just bumped up the data AND text on the $29 plan and lowered the unlimited back to $39 and a new $12 plan comes out this month. See ya!