I wanted to re-activate within this time period. I made sure when I de-activated it was in their notes that I would get the features I left with. Even made sure an email was sent confirming this. After I de-activated and got confirmation email and made sure it was in their notes, I started getting calls from the win back team asking me why I left and I told them I was still under contract and didn't want to carry 2 cell phone bills but I do have 1 line that I'm carrying. I also told them when I'm ready to re-activate it will be within the time period according to VZW. Each time win back called I made sure that the notes were up to date and about the email confirmation. Each time they said 'yes it's in the notes as long as you re-activate with VZW period you'll get the features back'.
Now loyalty department agrees with me; or they are full of it. They say they want to give me the features that I had( unltd 4G hotspot, unltd data) but the system isn't allowing it to take. Then the loyalty rep said the advice that I should have been given was to suspend the 3 lines for a period of time which would have been possibly easier to implement.
So I either feel I was given the wrong advice from VZW or that VZW isn't fulfilling what they said that's confirmed in an email and in their notes. I'm confident that I wasn't doing anything malicious. In fact I had no intention of removing the unltd hotspot from each line because for one I my employer discount applies to data and hotspot on each line and second our kids would benefit from hotspot for school/college. The hotspot with discount is $21.60/line plus $21.59 for unltd data.
Say for example I knew nothing of this thread or any of the other threads and articles out there. I'm surfing through the My Verizon feature area and notice the Hotspot for 4G for $30. Figuring it was a great deal/price I try to add it but it gives an error and says to call CS. I tell CS I'm trying to add the 4G Mobile Hotspot for $30 online, but it gives me an error and to call CS. In turn they add the $30 4G Hotspot for my 4G phone and in turn since an unlimited data plan is required for the hotspot, they convert my tiered plan to the Unlimited Plan so I can use the 4G Hotspot. Which also now gives me Unlimited 4G Hotspot data.
And like I have said in the past, I'm clearly wondering if this was a loophole. Nothing in the 4G MHS description stated it was specifically for grandfathered Unlimited Data users only. So, if I didn't know better, I could take that as I get the 4G MHS and I get the Unlimited Data as part of the package for paying $60 a month. As well, I know I saw ZERO tiered MHS plans in the My Verizon feature area. Only that one.
While many reading this thread likely used this, there are also likely many out there that simply didn't know and it just worked in their favor.
My opinion? Verizon won't take this away from those that already have it. At least for those still with the MHS. And very possibly not even take it away from those that did drop it right away.
Last edited by whitetigergrowl; 03-10-2012 at 02:10 PM.
You say that nothing in the agreement said that it was strictly for grandfathered unlimited data users and go on to suggest that it wasn't a loophole, but how then would you suppose that they had grandfathered unlimited data deadline last year and they refused to let anyone get unlimited data except through this glitch in the system; you logic is backwards on that. It obvious was a loophole hence them closing it.
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Carriers reneg on deadlines many times in favor of promotions and other ways to gain new customers and make more money. Plus many times there are promotions and deals not publicly promoted but can be given if asked for. Especially as a bundle to save money.
You couldn't get unlimited data as a stand alone so none of that changed from when they stopped it. You needed to add the MHS to gain it. And you can't tell me it took almost 8 months for them to discover this. It's been known for quite some time.
The 4G MHS showed under Tiered data pricing and said nothing about existing or previous customers only getting this. It only stated Unlimited Data was required to have it. Not that you couldn't get it. The consumer did nothing wrong.
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It is to this day their standard practice to make corporate account managers clear their cache and cookies EVERY time they use the site. This has been an issue for 3 years and they talk about it like it's normal.
It's been an assumption for quite awhile that this was a loophole. But at the same time between Reps and everyone else, a million different stories have surfaced. Some reps on the phone even told people doing this that it was a promotion and they were fine. Which coincides with what my Regional Mgr. even stated.
It's not a loophole if it's a promotion. Even if it's something that not many knew about or were given to select groups of people for varying reasons. Companies and carriers do have those where all you have to do is ask.
If you have a tiered data plan and the only 4G Hotspot it's showing is the one that requires Unlimited Data, then something is up. Especially since nothing in the wording stated that it was only for existing or grandfathered Unlimited Users. Only that in order to have the HotSpot you needed the $29.99 Unlimited Data plan and the MHS. It's odd that a feature you supposedly can't have, is in an area it shouldn't even be in. Maybe when the MHS was dropped the Unlimited Data was supposed to be too. Who knows. Maybe that was the glitch. No one may ever really know since NO ONE has managed to get a straight story beyond what they have been told or just assumptions and opinions.
Anyway what's your take on people getting unlimited data on 3G phones adding the 3G MHS?
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There was no company-wide communication that I saw about this EVER being a promotion.
The company-wide communications I did see were as follows:
1) Specifically about putting the unlimited codes back into the system so front-line reps could quickly and easily fix errors where unlimited plans had fallen off or needed to be modified for whatever reason (biggest example - moving from corp unlimited $44.99 to consumer unlimited $29.99 and vice-versa).
2) Making sure that you qualified that the line you were handling was supposed to have an unlimited package (i.e. it had been on the account since before 7/7/11 etc) as lines started after that date were not supposed to have it.
3) Even though the unlimited codes were in the system, they WERE NOT to be used a save tool.
Now - given those were all documents posted in Infomanager and backed up with daily e-mails that point you to Infomanager articles... Promotion? Not so much.
Moot point now anyway given it's been closed.