You haven't confirmed if you've an Android phone, but if you do I figure you can count on ckl_88's theory being right on the money. I get a similar issue (G2 using custom ROMs, and in the GVRD, too) fairly often, it's completely random when it comes back, but often it will once I'm on a new tower or sometimes if I cycle data or airplane mode. It mostly happens to me at home, so I just switch on the wifi, but it's a bit annoying.
Either way, I wouldn't be holding my breathe for a callback.
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I had that happen to me my first month with wind. Took endless calls to get the problem fixed. Eventually was credited with a free month for all my hassle. Looking back i shoulda just found another phone carrier lol.
You must of missed the part where i called and the lady said my account was suspended, as for the reason she does not know.
disconnected with last try at 2:59pm
fail because no error
Making calls and texts, you cannot be suspended(even though you say you are being told that). Has to be a simple error on Wind's part about the data. Waiting for a callback will just make you madder. I suggest calling until it's resolved as far as functionality.....