A women came in today wanting to upgrade to the iphone 4s, I over hear the rep talking her out of the 4s and she agrees to take the iphone 4. I give my sales rep a wink for making it happen and shoot him a text saying "lunch is on me", he replies with a smiley face and continues with the activation. It took about 30 minutes to activate her phone, after syncing it to itunes we just sat there starring at the phone waiting for the "iphone activated" icon to pop up and high five each other on a job well done.
After about 20 minutes a group of kids pass by the store and start screaming/playing outside of the store. After five minutes of that the rep says "what a bunch of animals", turns out those animals where her children. Shes gets pissed cancels the upgrade, we get a charge back, and the sales rep ends up paying for his own lunch.
A women came in today wanting to upgrade to the iphone 4s, I over hear the rep talking her out of the 4s and she agrees to take the iphone 4. I give my sales rep a wink for making it happen and shoot him a text saying "lunch is on me", he replies with a smiley face and continues with the activation. It took about 30 minutes to activate her phone, after syncing it to itunes we just sat there starring at the phone waiting for the "iphone activated" icon to pop up and high five each other on a job well done.
After about 20 minutes a group of kids pass by the store and start screaming/playing outside of the store. After five minutes of that the rep says "what a bunch of animals", turns out those animals where her children. Shes gets pissed cancels the upgrade, we get a charge back, and the sales rep ends up paying for his own lunch.
LOL... Deserves him right to selling the old hag a 4 and not a 4S.. WTF..
Yeah why the heck are you proud you sold a 4 over a 4s? Because you only have the 4 in stock? If you have iconic portal you should have gotten the customer what she wants anyway. If you don't then I understand where you're coming from.
When facing the public, I have learned quickly that negative comments about any other person (no matter how idiotic their behavior) offers no benefit to me or our store. An in store idiot surely needs to be dealt with, but after the fact, no commentary is needed to the remaining customers.....they will often voice what needs to be said. Even stupid passersby might turn out to be related to a good customer. Perhaps the worst of all is criticizing (even indirectly) an employee in front of a customer....as an owner there is no upside to that whatsoever. People like a positive environment, it makes them feel good, and that feeling often translates to your bottom line.
Yeah, in general it's best to agree with whatever the customer thinks. I have crazy elderly people come in that want to talk politics, I never take a clear side but I make them think I agree with them :P
Kids will drive you absolutely nuts, honest mistake by the sales person -- I would have read the ladies body language to see if she was getting annoyed by them too and only said that in a really light joking manner. My stress level increases ten-fold when I have kids running around the store knocking things off the walls etc. -- Most parents yell at them, but some just allow it to happen...maybe they've given up?
Anyway, I feel bad for your sales rep, hopefully he didn't feel too bad about causing that situation. If that comment made her upset enough to leave your store she's probably........umm not sure what the best word go here is...lets go with....not a very nice lady.
Yeah why the heck are you proud you sold a 4 over a 4s? Because you only have the 4 in stock? If you have iconic portal you should have gotten the customer what she wants anyway. If you don't then I understand where you're coming from.
Obviously cause we do not have the 4s in stock, she did not want to wait for the phone.
I know you posted this awhile back but we are new to this forum and everyone at our store loved this post. This is SO something that would happen to us Thanks for the laugh.
When facing the public, I have learned quickly that negative comments about any other person (no matter how idiotic their behavior) offers no benefit to me or our store. An in store idiot surely needs to be dealt with, but after the fact, no commentary is needed to the remaining customers.....they will often voice what needs to be said. Even stupid passersby might turn out to be related to a good customer. Perhaps the worst of all is criticizing (even indirectly) an employee in front of a customer....as an owner there is no upside to that whatsoever. People like a positive environment, it makes them feel good, and that feeling often translates to your bottom line.
Same here. I am always lecturing my guys about discussing anything in front of customers, as you never know who you are going to offend. So no politics, sports, etc., just focus on the task at hand.
I know you posted this awhile back but we are new to this forum and everyone at our store loved this post. This is SO something that would happen to us Thanks for the laugh.
This was posted last week, welcome to the forums. We definitely need more people like you with a sense of humor
I believe some people take themselves way too seriously.
When our livelihood is at stake and employees don't understand the importance of integrity and respect you have to be a little serious. Don't get me wrong I'm not against having a little fun.
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Originally Posted by VZWINDIRECTGUY
Thanks for the laugh.
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