Blackberry 9780 Dropping 3G

**Dylan Poulson** · 12-16-2011, 11:34 PM

I used to have a 8530, after a year stopped working and had a fight with Telus over what I could do. I ended up having to resign a different phone that was almost up (a year left) which they waived and now have a 9780.

At my home my Blackberry keeps on dropping 3G and takes from a few seconds to 20 minutes to regain service. Its pissing me off as I've gone through 3 SIM cards and everywhere else it works fine. The network is still up and running as well. I'm in a full bar area. Berry fault?

I've ended on the phone to retentions twice now, along with this issue and billing charges that were through the roof ended up with free caller ID, the $60 data flex for $50 and free incoming for a year on the phone that I had to renew. Other than that everything they "gave me" I'm still paying for. I've been with Telus since 99'

Anything possible here? The phone I renewed for another three isn't gonna last very long as it was already a refurbished phone two years ago but I heard hardware discounts are impossible to get. A simple flip would be sufficient...

As for plans. How the heck do I get the reps to offer me anything better than posted plans? Read the rententions stickys etc. Been with telus since 99'

**Que_Ball** · 12-17-2011, 01:27 AM

If another type of phone on the same network has no trouble at the same time and location as your Blackberry then yes it would likely be the phone, the blackberry software/firmware, or the back end blackberry infrastructure causing the glitch at that particular moment. If it's something common to both phones on the network then it's something Telus has a hope of fixing on their end and you should report those to technical support. NOT RETENTIONS or regular CSR!

If you have technical issues you should give tech/network support a shot to see if they have some insight. Calling retentions to complain about the network without actually notifying the department that can do something to fix it is not a smart idea.

For help on getting a better plan then I suggest you read the retentions stickies. If that doesn't help, read them again.

If you want some of my advice with the blackberry, I suggest you completely wipe the phone, reload the latest version software you can find for that model (maybe even from another carrier after removing the vendor.xml file) and do not restore any backups of your previous data, just reconfigure it as a new device and leave it as plain as possible for testing. I have resolved some long standing blackberry glitches by starting from scratch and avoiding restoring from previous backup. Also watch out for cases of low memory / storage on blackberry devices. An app with a memory leak can easily use up all the file storage and cause the phone to constantly hourglass, freeze and miss calls. Once the phone gets low of file free memory it starts doing constant garbage collection of memory to try and get more free space putting the phone into a constant loop of bad slowdowns. Check the memory in Options->Status. Also background apps constantly running can chew up resources on blackberry. Any third party app that loads on startup and keeps running in the background is a potential troublemaker.

If your blackberry runs great when it's on a nice clean software load then you have your answer. Your apps, some bad or corrupt internal settings, or just general lack of available space is the source of the problem and network wasn't the issue.

If running stock and/or using another type of phone at the same time and location gives issues then more likely a network problem and you should hammer away at Telus tech support to investigate it.

**Dylan Poulson** · 01-15-2012, 03:19 PM

I totally forgot about this post. Sorry!

TELUS ended up taking my phone in and couldn't find anything wrong with it. Unless they ghost amour the replacement phones I got my original phone back. I have the option to upgrade to a new phone once I hit the two year mark with no penalties. Not bad eh?