Rogers wireless customer service by home based pyramid scheme workers

[ircu]

Keep us updated Rogers Chris.

There will be no updates. They posted the PR reply you will see nothing else.

[RogersMary]

iruc - As a member of these forums, you will have seen that we do try to respond when we can with the information we can share. We've always been very open with the fact that we we help where we can.

To be clear, these part-time workers help provide flexibility so we can provide consistent service to customers. In terms of security, as I said earlier customer privacy and security is a top priority for us. Before we began working with Arise, we conducted extensive due diligence on the types of questions raised here.

We won’t get into the specifics, but we are more than satisfied that customer data is secure.

[WorldIRC]

iruc - As a member of these forums, you will have seen that we do try to respond when we can with the information we can share. We've always been very open with the fact that we we help where we can.

To be clear, these part-time workers help provide flexibility so we can provide consistent service to customers. In terms of security, as I said earlier customer privacy and security is a top priority for us. Before we began working with Arise, we conducted extensive due diligence on the types of questions raised here.

We won’t get into the specifics, but we are more than satisfied that customer data is secure.

Thanks Mary,
I am satisfied with the response. I know some users will ask the questions because they have to, but as much as I may not like some of Rogers' policies, I would agree that security has always been a top priority for Rogers.

[pnjunction]

In the end I don't think it would be much less secure than a regular office setting.

There is always pen and paper or camera technology that would let anyone working in front of any computer anywhere copy down information pretty easily. There is little that can prevent this other than background checks, keeping employees on a 'need-to-know' basis (I imagine they can only see records of customers on calls not just pull up anybody, in-office or at-home) and quickly eliminating security problems when they Arise .

[ceredon]

In the end I don't think it would be much less secure than a regular office setting.

There is always pen and paper or camera technology that would let anyone working in front of any computer anywhere copy down information pretty easily. There is little that can prevent this other than background checks, keeping employees on a 'need-to-know' basis (I imagine they can only see records of customers on calls not just pull up anybody, in-office or at-home) and quickly eliminating security problems when they Arise .

Would tend to agree with that. Definitely shows how expendable the CSRs are to Rogers. Guess they could always pony up and get re-hired by Arise.

[ircu]

In the end I don't think it would be much less secure than a regular office setting.

There is always pen and paper or camera technology that would let anyone working in front of any computer anywhere copy down information pretty easily. There is little that can prevent this other than background checks, keeping employees on a 'need-to-know' basis (I imagine they can only see records of customers on calls not just pull up anybody, in-office or at-home) and quickly eliminating security problems when they Arise .

ICM which is Rogers customer service system can pull up anyone with anything with Rogers.

[Mr Mystery]

ICM which is Rogers customer service system can pull up anyone with anything with Rogers.

And anytime a user does, that account is tagged that the user has opened the account. It's all traceable. How do you think people get fired for opening their own accounts?

[WorldIRC]

Everything in ICM is traced, including screen movements.

[boblepp2]

Everything in ICM is traced, including screen movements.

Does it trace what phone number called in and was being serviced when an account is accessed?

Does it match the voice recording file (for training purposes of course) to the account?

Are any Arise handled calls recorded for training purposes?

Does any Rogers employee audit the occasional Arise recorded call for service quality?

Does the call management software (paid for by the worker each 2 weeks) log a disconnect by the worker versus the customer terminating the call? I ask because when tested a real Rogers rep will not hang up on you, they will hold the line open until you hang up even if you give them a hard time and keep asking the same question over and over and over... someone told me....

[juschilin]

Does Pizza Pizza charge the CSR $45 every two weeks for the privilege of taking orders? Does that person have personal informatio up on their PC beyond your address, postal code. phone number and preference in double cheese versus single cheese?

As to hanging up the phone, that is what my friend tells me they do when the call is too complex to solve in 5 minutes or less.

Sure, maybe she lied to me. Maybe she was bragging to impress me she is one tough cookie. I dunno.

Since the drop is not traceable or blamable, this is from a cell phone caller after all, it is the perfect out. They do not get credit for handling a call but at least they avoid the flack from taking too long. I know I have often been dropped, usually just after a promise to transfer me to a supervisor. Even true employees know that a dropped call cannot be traced back to them.

It seemed logical to me.

Let's see - I order pizza and the lady took my credit card information. Can't get anymore personal than that. If you bank with RBC and phone there online banking support you will also have agents working from home.

I'm a little confuse why you believe people working from home is not common practice these days.

[boblepp2]

Let's see - I order pizza and the lady took my credit card information. Can't get anymore personal than that. If you bank with RBC and phone there online banking support you will also have agents working from home.

I'm a little confuse why you believe people working from home is not common practice these days.

I work from home. Working from home is not the major issue for me.

PP home workers do not buy their jobs thru multi level marketing

PP home workers have met a PP employee I hope. Nothing factual from me on this.

PP reps can handle my needs without a chat room on hold.

Home work is fine. Buying it is not. A credit card is personal, sure, but abuse is not your problem, the issuer covers all abuse.

It is the complete package which annoys me, not just knowledge of a credit card. And I can change pizza companies easily No contracts. Try changing your cell provider contract.

By your reply you are happy with any home worker. That is fine with me but I see differences which bother me.

[Eluder]

So then switch to a carrier like Bell or Telus, oh wait, their call centres are overseas in 3rd world countries.
I'd rather stick to companies that give Canadians jobs instead.

[WorldIRC]

^Bell is all Canadian now...

[NicciV]

Bobblepp2

I work through Arise for At&T , our training was a month and a half. first billing, then nesting, then technical (teir 1) then nesting.
I have never once hung up on a customer bc my call time was too high , so ig you had that expierence you obviously had a representative who didn't do their job properly with Roger's
Asfopr the chat the response time may be long if you are calling at high call times.
They can not just put your issue ahead of other people just bc you feel it is more important than someone else''s . inquiries are taken in the order they are received as your call is taken in the order it is received.
For some people who have children etc, it is much easier to work at home.
Who are you to judge?

[WastedRocco]

Where do I sign up? I'm looking to make a few extra bucks on the side, and like sitting in my PJ's... I do happen to know a thing or two about Rogers... so this might be right up my alley... My Indian Accent is suspect tho...