Are upgrades paid in store or on the bill

**WorldIRC** · 12-20-2011, 10:10 PM

Hi Guys,
For upgrades purchased at Corporate Stores, are they paid in store, or billed to the account.

**DennyCrane** · 12-20-2011, 10:37 PM

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Paid in store. TELUS doesn't give you the option to add it to your bill like with Rogers.

**WorldIRC** · 12-20-2011, 10:45 PM

Is the EDUF paid in store or on the bill? I'd assume the latter as it is more of a service charge rather than a hardware charge.

**DennyCrane** · 12-20-2011, 10:46 PM

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Upgrade fees are charged to the invoice as far as I know.

**Logical_guy** · 12-20-2011, 11:00 PM

In dealer stores, any early device upgrade fee is put on bill, with device costs and any activation or setup fees charged in store.

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**Joelle** · 12-21-2011, 02:58 AM

At corporate stores, the EDUF is charged in store along with the hardware exchange fee ($25).

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**WorldIRC** · 12-21-2011, 07:53 AM

Funny the Telus website makes no mention of the $25 upgrade fee.

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**WorldIRC** · 12-21-2011, 09:41 AM

Is paying off the device balance done in store, or on the bill (same as EDUF or no?)

**justin8** · 12-21-2011, 01:21 PM

The device balance is the EDUF.

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**Norstadt** · 12-22-2011, 02:15 PM

The 25$ is sometimes 35$, depends in what store you get your phone, corp or not. A lot of dealers do 35$

**WorldIRC** · 08-04-2012, 12:20 PM

Anyone have tips / advice on getting the dealer to waive the upgrade fee that goes on your bill?

**Not asking for reasons on why they won't, I'm well versed.

**o2qc418** · 08-04-2012, 12:25 PM

Call 611 before you upgrade i never pay 25 $
Always credited on my bill
Store can t waive the fee

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**WorldIRC** · 08-04-2012, 12:28 PM

Originally Posted by cedqc418

Call 611 before you upgrade i never pay 25 $
Always credited on my bill
Store can t waive the fee

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Stores CAN waive the fee (technically), but they are not "supposed" to.
611 said to "discuss with the store".

**Logical_guy** · 08-05-2012, 01:08 AM

Retailers are currently waiving both the 35 new activation and 25 upgrade fees, or at least I know London Drugs is.

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