Cancelling my Virgin account because they're awful non stop dropped calls and MMS never works. I have a BlackBerry 9360 I got on the tab only 3 months ago so just curious, do they just charge me for it on my next bill or do they need me to give a credit card or something on the phone to pay for it? Just want a heads up before I call to cancel so I'm prepped!
You will be lucky if they do bill you for the tab. I cancelled my virgin month to month and before I received a paper bill (which was a long ongoing battle) they actually had a collection agency harass me before 30 days had even passed. Finally after many many long phone calls and being hung up on by Virgin call centre employees, I am now free of them and happily on Koodo month to month.
Cancelling my Virgin account because they're awful non stop dropped calls and MMS never works. I have a BlackBerry 9360 I got on the tab only 3 months ago so just curious, do they just charge me for it on my next bill or do they need me to give a credit card or something on the phone to pay for it? Just want a heads up before I call to cancel so I'm prepped!
They'll charge you on your bill. If you have been paying your bills on time and don't have any outstanding, Virigin isn't going to harass you like they apparently did to Giterdone. If you're just a normal person paying your bill, you'll receive you total amount you owe (tab + phone usage) on the next bill or two after you initiate the cancelling process.
Hey there. This is Talli and I work here at Virgin Mobile. If you do choose to leave, (We'll miss you so!), your full SuperTab balance will be added to your final bill, to be paid in full. If there's anything I can do to help you out, shoot me an email at hello@virginmobile.ca and I’ll take care of you.
They'll charge you on your bill. If you have been paying your bills on time and don't have any outstanding, Virigin isn't going to harass you like they apparently did to Giterdone. If you're just a normal person paying your bill, you'll receive you total amount you owe (tab + phone usage) on the next bill or two after you initiate the cancelling process.
Now I gotta ask ya KRZR101. By your statement it sounds to me like your falsely accusing me of not paying my bills on time also saying I'm not a normal person. Exactly the opposite. Personally I had two phones on my account and did pay my total bills online every single month without fail. I made a simple request to Virgin over the phone that the no minds in the call center just couldn't seem to get right. If I could actually speak to a NORMALl person with a just a small amount of intelligence at Virgin accounts there would not have been a problem. So if your directing that derogatory statement my way then **** OFF! And if you have a small bit of intelligence I'm sure you can figure out my statement. :goodness:
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Originally Posted by lmoreau
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