^I think it is less about customer service and more about good business. It will cost companies more in the long run to change laws as Provinces change. Why no save some money (albeit a minor amount) preempt the government, and give the optics of good customer service all at once. While I believe that some companies truly care about customers - and Rogers could be one of these companies - with all businesses it is the bottom line that drives decisions. That is why, by the way plans are not much cheaper with Wind and Mobilicity in the mix - no mass exodus to these providers equals no rate changes with the big 3 (which is actually 8 companies)
I'm not telling you anything that you can't just google for yourself
Do you have any doubts about being more "customer-oriented" ?!?!?
You have to wait after Jan-22-2012...
A current cancellation policy that is way more than the supposed phone subsidy on a contract definitely casts doubts on a "fair" cancellation policy. If the existing Fido policy was fair, then why then the existence of the Quebec and Manitoba policies and the "proposed" Jan 2012 change.
That's why I will await the details. Who knows I might even move each of my $100 plus lines to Telus (better network, btw I am in Calgary) by the 22nd.
A family member's Retention Plan (700;E&W 6p-7a;F2FR/VP/Flex Data) agreement ends on August 08, 2012 with $10.00 Monthly Credit and $5.00 Monthly Credit ending on April 18, 2012.
First thing first... No guarantee of getting these credits back if you renew (With or without agreement).
Finally if you renew without an handset upgrade, you will fall under the new regulations (More details after Jan-22-2012.)
Originally Posted by GVA mobile guy
...A family member's Retention Plan (700;E&W 6p-7a;F2FR/VP/Flex Data) agreement ends on August 08, 2012 with $10.00 Monthly Credit and $5.00 Monthly Credit ending on April 18, 2012.
If I am unable to negotiate significant monthly credits for 24 months and I do not want to change hand-sets, then I will enjoy being a month-to-month customer! I don't need ECF or DECF anymore. : )
Thanks for this bit of info. I was about to re-sign on for another 2 years but since I have no need nor desire to get a new phone from Fido, I'll wait and see what happens. Even if for 1 month I lose my credits, I think it will be worth it in the long term.
First thing first... No guarantee of getting these credits back if you renew (With or without agreement).
Finally if you renew without an handset upgrade, you will fall under the new regulations (More details after Jan-22-2012.)
somehow, I doubt they will let you renew without a handset upgrade. Otherwise, you could have a $500 ECF go to $0 overnight. Well, not $0... but $12.50
The best case I can see is you find the CHEAPEST phone to renew on with the lowest subsidy.
Device Savings Recovery Fee (applicable to term commitment customers only for any new term entered into on or after January 22, 2012)
A Device Savings Recovery Fee (DSRF) applies if you have been granted an Economic Inducement (as defined below) upon entering your new term, and if, for any reason, your wireless service or your new term is terminated prior to the end of the term of your Service Agreement (Service Agreement Term). The DSRF is the amount of the economic inducement (which may take the form of a discount, rebate or other benefit granted on the price of your Equipment), as stated in your Service Agreement (Economic Inducement), less the amount obtained by multiplying such Economic Inducement by a fraction representing the number of months elapsed in your Service Agreement Term as compared to the total number of months of your Service Agreement Term (plus applicable taxes). In other words, DSRF = Economic Inducement - [Economic Inducement x (# months elapsed in your Service Agreement Term ÷ Total # months in your Service Agreement Term)] + applicable taxes. An Additional Device Savings Recovery Fee (ADSRF) also applies if, for any reason, your wireless data service, or your data plan's commitment term (Data Term), is terminated prior to the end of your Data Term. The ADSRF is the additional Economic Inducement you received for subscribing to your wireless data service, less the amount obtained by multiplying such Economic Inducement by a fraction representing the number of months elapsed in your Data Term as compared to the total number of months of your Data Term (plus applicable taxes), and applies in addition to the DSRF for termination of your Service Agreement. If you subscribe to a plan combining both voice and data services, both the DSRF and the ADSRF apply, up to the total Economic Inducement.
Service Deactivation Fee (applicable to term commitment customers only for any new term entered into on or after January 22, 2012)
Not applicable to Residents of Québec or Manitoba: A Service Deactivation Fee of $12.50 per line applies if, for any reason, your wireless service is deactivated prior to the end of your Service Agreement Term. This fee is in addition to any applicable DSRF or DSRF and ADSRF.
Applicable only to Residents of Québec or Manitoba: If your wireless service is deactivated prior to the end of your Service Agreement Term and there is no Economic Inducement stated in your Service Agreement, then you will be charged a Service Deactivation Fee. The Service Deactivation Fee is an amount permitted under provincial legislation, being the lesser of $50 or 10% of the monthly service fees for the services that you have subscribed to on a Service Agreement Term and Data Term, as applicable, but not provided as of the termination date (plus applicable taxes).
Carrier unlocked iPhone 4
Unlimited airtime, Unlimited CAN/US long distance, Unlimited SMS to CAN/US wireless numbers
2500 Call Forwarding minutes to CAN/US numbers
CiD, 6GB
Google Voice for visual voice mail with message transcription, conditional greetings, unlimited messages (vs 35 message cap), remote retrieval from any PC or phone, no auto-purge after 10 days and most importantly no $7-$8 charge.
Reply With Quote
Originally Posted by nzoka
Bookmarks