I order mine directly from Amazon. If you look on the page with the description you will see something similar to "ships/sold from:___". I like my defender case. I felt better ordering directly from them plus in order my wife one at the same time and got free shipping. I got a smaller shell type case for Christmas and have been using it but I dropped my phone today at work(in the cockpit of a plane) and freaked out. Luckily the only damage is a VERY minor dint on the bottom of the phone, no screen damage. Needlessly to say, as soon as I get home my defender is going back on.
The thing with the defender is that is BIG. It adds a lot of bulk to the phone but protects it. I would definetly recommend the case though. If you want something smaller look at the Commuter Series. It still does a nice job of protecting the phone without the bulk. I'm thinking at looking at one of these myself for a smaller option to the defender.
I have also had good service with otterbox. My first case cracked in one corner, don't know how, I called otterbox and they said to take a picture of the damage with my name and contact info visible in the picture(i just wrote it on a piece of paper) and emailed it to them and they sent a new one to me. No questions on where I bought it from.
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